unable to connect to data center all morning (error 2002)

[Nepher]

NA server IP is supposed to be 184.107.107.176 for square-enix.montreal.com

ping to there is 72ms

tracert

Tracing route to 184.107.107.176 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 10.0.1.1
2 * * * Request timed out.
3 19 ms 46 ms 48 ms dtr02nstlmo-tge-0-2-0-0.nstl.mo.charter.com [96.
34.52.197]
4 65 ms 13 ms 19 ms crr02blvlil-bue-30.blvl.il.charter.com [96.34.76
.221]
5 45 ms 19 ms 14 ms bbr01blvlil-bue-110.blvl.il.charter.com [96.34.2
.170]
6 32 ms 37 ms 30 ms 206.181.23.181
7 33 ms 31 ms 34 ms vb1720.rar3.chicago-il.us.xo.net [216.156.0.177]

8 30 ms 32 ms 30 ms 207.88.14.194.ptr.us.xo.net [207.88.14.194]
9 35 ms 35 ms 35 ms 206.111.2.34.ptr.us.xo.net [206.111.2.34]
10 54 ms 66 ms 54 ms if-22-2.tcore2.CT8-Chicago.as6453.net [64.86.79.
1]
11 56 ms 60 ms 54 ms if-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96
.45]
12 62 ms 52 ms 56 ms 66.198.96.58
13 64 ms 69 ms 55 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
14 78 ms 56 ms 79 ms 72.55.128.44
15 53 ms 53 ms 54 ms 184.107.107.176

Trace complete.

[Tasakea]

Here's an interesting thing to note: I can't log in on my main.
I made a brand new character on my main world, and no issues!
What's going on SE?

[Nepher]

using wire-shark

looks like it is failing to communicate with 199.91.189.93

[axsyl]

It seems to be acting really strange. When I connect to Primal I get success through 199.91.189.93. But if I try Aether I get a fail on 199.91.189.74. However, it seems that its the complete opposite for you.

I get a successful ping on

neolobby04.ffxiv.com (199.91.189.93)
neolobby06.ffxiv.com (199.91.189.106)

But not

neolobby02.ffxiv.com (199.91.189.74)

[Nepher]

in either case the breakdown is with

Ormuco ORMUCO-FIBER-NETWORK (NET-199-91-184-0-1) 199.91.184.0 - 199.91.191.255
Eidos ORMUC-SE (NET-199-91-189-0-1) 199.91.189.0 - 199.91.189.255

[thestimpster]

Well there doesn't seem to be any indication that they are working on the problem. I am able to make a new character on my world but my main guy won't log on. I hope the data isn't lost somehow. Would kinda suck when you spend over a year making the guy.

[Nepher]

so tracert 199.91.189.74


Tracing route to 199.91.189.74 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 10.0.1.1
2 * * * Request timed out.
3 13 ms 12 ms 12 ms dtr02nstlmo-tge-0-2-0-0.nstl.mo.charter.com [96.
34.52.197]
4 25 ms 26 ms 13 ms crr02blvlil-bue-30.blvl.il.charter.com [96.34.76
.221]
5 15 ms 24 ms 22 ms bbr01blvlil-bue-110.blvl.il.charter.com [96.34.2
.170]
6 38 ms 18 ms 19 ms bbr01olvemo-bue-3.olve.mo.charter.com [96.34.0.1
4]
7 * * * Request timed out.
8 98 ms 219 ms 226 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

9 283 ms 217 ms 231 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

10 70 ms 83 ms 72 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
11 70 ms 88 ms 142 ms 192.34.76.10
12 94 ms 71 ms 79 ms 199.91.189.242
13 70 ms 66 ms 68 ms 199.91.189.74


vrs

tracert 199.91.189.93

Tracing route to 199.91.189.93 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 10.0.1.1
2 * * * Request timed out.
3 11 ms 10 ms 12 ms dtr02nstlmo-tge-0-2-0-0.nstl.mo.charter.com [96.
34.52.197]
4 13 ms 14 ms 12 ms crr02blvlil-bue-30.blvl.il.charter.com [96.34.76
.221]
5 21 ms 14 ms 15 ms bbr01blvlil-bue-110.blvl.il.charter.com [96.34.2
.170]
6 43 ms 22 ms 16 ms bbr01olvemo-bue-3.olve.mo.charter.com [96.34.0.1
4]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Nepher]

Charter is now saying that there is an outage impacting some internet routing and trafficking. more then likely one or more of their routers/switches. no eta at this time

[DarkMeister]

No ETA, its Good Friday which means nobody that knows what they are doing will be in until Monday to fix it.....

[axsyl]

Charter is now saying that there is an outage impacting some internet routing and trafficking. more then likely one or more of their routers/switches. no eta at this time

You beat me to it. While I have not yet called charter to inquire. I was just able to connect through use of a VPN which certainly would confirm that the issue is on the ISP side of the house.