unable to connect to data center all morning (error 2002)

[IzzyMandelbaum]

I came here to see if anyone else is having the same issue as me..........and........well I have Charter.....seems they are kinda sucking right now.

[Raist]

NA server IP is supposed to be 184.107.107.176 for square-enix.montreal.com

ping to there is 72ms

tracert

Tracing route to 184.107.107.176 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 10.0.1.1
2 * * * Request timed out.
3 19 ms 46 ms 48 ms dtr02nstlmo-tge-0-2-0-0.nstl.mo.charter.com [96.
34.52.197]
4 65 ms 13 ms 19 ms crr02blvlil-bue-30.blvl.il.charter.com [96.34.76
.221]
5 45 ms 19 ms 14 ms bbr01blvlil-bue-110.blvl.il.charter.com [96.34.2
.170]
6 32 ms 37 ms 30 ms 206.181.23.181
7 33 ms 31 ms 34 ms vb1720.rar3.chicago-il.us.xo.net [216.156.0.177]

8 30 ms 32 ms 30 ms 207.88.14.194.ptr.us.xo.net [207.88.14.194]
9 35 ms 35 ms 35 ms 206.111.2.34.ptr.us.xo.net [206.111.2.34]
10 54 ms 66 ms 54 ms if-22-2.tcore2.CT8-Chicago.as6453.net [64.86.79.
1]
11 56 ms 60 ms 54 ms if-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96
.45]
12 62 ms 52 ms 56 ms 66.198.96.58
13 64 ms 69 ms 55 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
14 78 ms 56 ms 79 ms 72.55.128.44
15 53 ms 53 ms 54 ms 184.107.107.176

Trace complete.

Seriously outdated information. That IP was re-purposed years ago and is now just a webserver. It hosts the websites mostly for games in the Square/Eidos library. If you ping www.justcause2.com or a host of their other games it will return that IP. If you do a dig on that IP you should find a dozen or more sites still live on that IP. It is hosted through iWeb and not Ormuco--and it's geolocation puts it in a different section of Montreal that is a good 10 minutes or so drive away. In other words, you are on different circuits and will likely take a considerably different route to get there.

The proper addresses for the Canadian based services start with 199. For their datacenters, the even numbered neolobby addresses are the correct ones to use for North America (02, 04, 06) while the odd numbers (01,03,05) are for the lobby servers in Japan. These designations may change though once the EU based services get up and running. We will have to see what shows up in the executables after the 3.0 release (those names are actually in the game files).

[IzzyMandelbaum]

My home data center is Mateus, but I switched to Faerie and had no issues, so it only seems to affect home centers? Definitely feel this is more of a SE issue and not with ISP since everything else seems to work.

[Hershey_Squirt]

I can connect to anything but my main. I can create new chars. in the same world as my main, and even log onto my roommates account and play from both computers in the house. Anyone else having this problem?

[Raist]

Sounds like something may be breaking down at a VLAN again. Saw this happen back in the spring of 2014. TWC caught it just on the other side of Cogent's exchange. Could be something funky going on with port/IP assignment for that one character or something. Each world service is hosted on multiple IP's, and your session is assigned a specific port ID as well. Just spit-balling...hard to say if it's plausible or not without looking at whether the assignments change when you switch characters though.

If you can pull in your ISP's Tier3 guys to look more closely at the specific route used for your characters, they may be able to narrow it down better so we can pass on relevant details to the proper party.

[Cheesypop]

Same issue all day. I live closer to Kansas City (Warrensburg, MO) but I also have Charter as my ISP.
I've tried intermittently logging into FF multiple times throughout the course of the day and I've been smacked with the 2002 Error after clicking "Start" from the main menu every time. Any news on the issue? It's obviously localized from what I've gathered on this thread.

[axsyl]

Same issue all day. I live closer to Kansas City (Warrensburg, MO) but I also have Charter as my ISP.
I've tried intermittently logging into FF multiple times throughout the course of the day and I've been smacked with the 2002 Error after clicking "Start" from the main menu every time. Any news on the issue? It's obviously localized from what I've gathered on this thread.

Haven't heard anything at all except that charter confirmed the issue. I live just down the road from you in knob and people on base seem to be having the same issue as well.

[Keltius]

You beat me to it. While I have not yet called charter to inquire. I was just able to connect through use of a VPN which certainly would confirm that the issue is on the ISP side of the house.

Thanks! Connecting through a VPN worked for me as well.

[nadesico33]

Checking in like everyone else. St. Charles area, Charter ISP, can't connect to home data center (Primal).

[Cheesypop]

So I went back and tried other data centers to see if it was widespread. I can connect to Aether just fine, just not Primal (where my main is).