unable to connect to data center all morning (error 2002)

[Nepher]

so tracert 199.91.189.74


Tracing route to 199.91.189.74 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 10.0.1.1
2 * * * Request timed out.
3 13 ms 12 ms 12 ms dtr02nstlmo-tge-0-2-0-0.nstl.mo.charter.com [96.
34.52.197]
4 25 ms 26 ms 13 ms crr02blvlil-bue-30.blvl.il.charter.com [96.34.76
.221]
5 15 ms 24 ms 22 ms bbr01blvlil-bue-110.blvl.il.charter.com [96.34.2
.170]
6 38 ms 18 ms 19 ms bbr01olvemo-bue-3.olve.mo.charter.com [96.34.0.1
4]
7 * * * Request timed out.
8 98 ms 219 ms 226 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

9 283 ms 217 ms 231 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

10 70 ms 83 ms 72 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
11 70 ms 88 ms 142 ms 192.34.76.10
12 94 ms 71 ms 79 ms 199.91.189.242
13 70 ms 66 ms 68 ms 199.91.189.74


vrs

tracert 199.91.189.93

Tracing route to 199.91.189.93 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 10.0.1.1
2 * * * Request timed out.
3 11 ms 10 ms 12 ms dtr02nstlmo-tge-0-2-0-0.nstl.mo.charter.com [96.
34.52.197]
4 13 ms 14 ms 12 ms crr02blvlil-bue-30.blvl.il.charter.com [96.34.76
.221]
5 21 ms 14 ms 15 ms bbr01blvlil-bue-110.blvl.il.charter.com [96.34.2
.170]
6 43 ms 22 ms 16 ms bbr01olvemo-bue-3.olve.mo.charter.com [96.34.0.1
4]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Nepher]

Charter is now saying that there is an outage impacting some internet routing and trafficking. more then likely one or more of their routers/switches. no eta at this time

[axsyl]

Charter is now saying that there is an outage impacting some internet routing and trafficking. more then likely one or more of their routers/switches. no eta at this time

You beat me to it. While I have not yet called charter to inquire. I was just able to connect through use of a VPN which certainly would confirm that the issue is on the ISP side of the house.

[Keltius]

You beat me to it. While I have not yet called charter to inquire. I was just able to connect through use of a VPN which certainly would confirm that the issue is on the ISP side of the house.

Thanks! Connecting through a VPN worked for me as well.

[DarkMeister]

No ETA, its Good Friday which means nobody that knows what they are doing will be in until Monday to fix it.....

[Raist]

Sounds like something may be breaking down at a VLAN again. Saw this happen back in the spring of 2014. TWC caught it just on the other side of Cogent's exchange. Could be something funky going on with port/IP assignment for that one character or something. Each world service is hosted on multiple IP's, and your session is assigned a specific port ID as well. Just spit-balling...hard to say if it's plausible or not without looking at whether the assignments change when you switch characters though.

If you can pull in your ISP's Tier3 guys to look more closely at the specific route used for your characters, they may be able to narrow it down better so we can pass on relevant details to the proper party.

[Cheesypop]

Same issue all day. I live closer to Kansas City (Warrensburg, MO) but I also have Charter as my ISP.
I've tried intermittently logging into FF multiple times throughout the course of the day and I've been smacked with the 2002 Error after clicking "Start" from the main menu every time. Any news on the issue? It's obviously localized from what I've gathered on this thread.

[axsyl]

Same issue all day. I live closer to Kansas City (Warrensburg, MO) but I also have Charter as my ISP.
I've tried intermittently logging into FF multiple times throughout the course of the day and I've been smacked with the 2002 Error after clicking "Start" from the main menu every time. Any news on the issue? It's obviously localized from what I've gathered on this thread.

Haven't heard anything at all except that charter confirmed the issue. I live just down the road from you in knob and people on base seem to be having the same issue as well.

[nadesico33]

Checking in like everyone else. St. Charles area, Charter ISP, can't connect to home data center (Primal).

[Cheesypop]

So I went back and tried other data centers to see if it was widespread. I can connect to Aether just fine, just not Primal (where my main is).