I have spoken to the Supervisor GM and they said that they will not restore my character! This is the second time this has happened where the server has crashed and my character has gone missing, they told me that people are entitled to only one character restoration, even though it was due to the game itself and they will not restore it. Absolutely ridiculous, a year worth of playing, countless hours and money (monthly fees) wasted, only for the game itself to screw me over. Many others, including my husband are unsubscribing and cancelling their collectors edition Heavensward pre-orders. BEWARE: SquareEnix does not care about your character or accounts, only that you continue paying your monthly fees. Even if they choose to fix my character, after this point I will never resubscribe or play another FF MMO. I will try my best to make others aware of this and encourage them to put their time/efforts/money into a game that appreciates it's paying customers.