I do hope SE do something, I wouldn't quit the game if they don't far from it but I did quit Aion because the chat box was too difficult to read, not only was the text small but you couldn't even make it so that the background isn't overly transparent and the developers refused to change that.
Thank god FF14's chat box is at least very nice and as it should be.

Oh I also forgot another thing
it would be VERY nice if we could have an option to have all our FC mate's names appear in a different color in the world, kind of like friends show up in Orange.
I have a very hard time reading people's names but if I see an orange name I get closeer to the monitor and take my time to see who it is.
It would be a godsent if we had this for FC too, TERA had it for its guilds.