Our characters passive? You clearly haven't played FFXIV 1.0 if you want to know what passive meant. XD
Our characters used to get either knocked out, just stand there(not even nodding or anything), and have a companion npc do all the talking in our stead. That luckily changed during the 1.2 era.
I think most of the things our character did made sense. Not so much the npc's though...Minus Raubahn that seemed to stay true to his character. You also need to realise that our action moments can't be placed in cutscene format. How would you even achieve this in a mmorpg. Different races, different height, different classes/jobs, gear, weapons. I wouldn't want to be the person trying to create a cutscene with so many factors...
Our "cutscene" action moment are our instanced fights. That's the way you need to look at it.
My only gripes about the storyline.
- Why would my character pick up a random empty bottle and keep it with him? Are we gathering random litter on the floor now?
- Yugiri's face is shown. And nobody, NOBODY asks questions? Not even that Ishgard Elezen. And how did she wander around Ishgard territory without anyone asking question about her unveiled face???
- Cid popping out of nowhere. I felt his appearance to be very misplaced for some reason. Give us a ride and go "Take care!".
- Let's head to Ishgard! Wait...why am I the only one standing at the gates? Alphinaud? Tataru? Yes I know they probably send me to check the grounds first. But still, make it clear in the cutscene.
I get the feeling that S-E was trying a bit too hard to create a dramatic ending and new opening to the next expansion.