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  1. #1
    Player
    Train88's Avatar
    Join Date
    Aug 2011
    Posts
    341
    Character
    Aleddra Sunbeam
    World
    Lamia
    Main Class
    White Mage Lv 60

    Certificate Error on Login

    Time: 17:38 today
    Frequency: Everytime
    World name: Zalera
    Character name: Aleddra Sunbeam
    NPC name:
    Monster name:
    Class/Level: Scholar 50
    Party or solo: Logon
    In-game time:
    Area and coordinates: Logon
    Steps:
    1. Start the launcher
    2. Read the certificate error
    3.
    <*Add more steps if necessary>

    *Screenshot of the error at: pages.videotron.com/madfang4/error.jpg* (won't let me post it here)

    Connection Specs
    - Type of internet connection/provider: Videotron cable
    - Modem maker/model number: ?

    PC Specs
    -=-=-=-=- System Information -=-=-=-=-


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\User\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride *.local


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 8.1 64 bits (6.2, version 9200) (9600.winblue_r8.150127-1500)
    SYSTEM_CPU AMD A8-6500 APU with Radeon(tm) HD Graphics (4 CPUs), ~3.5GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
    SYSTEM_BIOS BIOS Date: 12/26/13 16:59:57 Ver: 04.06.05
    SYSTEM_LANGUAGE français (Paramètres régionaux*: français)
    SYSTEM_MEMORY 6091.668MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 7115.668MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.168GB SYSTEM_FREEDISC_SPACE 723.660GB
    SYSTEM_DIRECTX_VERSION DirectX 11
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 650
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 650
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 1985.684 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 2048.309 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.4725
    SYSTEM_GRAPHICS_DRIVER_DATE 2015-01-10 04:07:47
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND 8020919 (2- Périphérique High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {375D9D44-AFF2-4049-8E4C-BFC6500EF778}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.03.9600.16384
    SYSTEM_SOUND_DRIVER_LANGUAGE Français
    SYSTEM_SOUND_DRIVER_DATE 2013-08-22 07:38:21
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Souris
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Clavier
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {627B1FC0-99A4-11E4-8001444553540000}
    SYSTEM_INPUT_NAME 2.4G RF Keyboard & Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {628001C0-99A4-11E4-8002444553540000}
    SYSTEM_INPUT_NAME 2.4G RF Keyboard & Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {628001C0-99A4-11E4-8003444553540000}
    SYSTEM_INPUT_NAME 2.4G RF Keyboard & Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {628001C0-99A4-11E4-8004444553540000}
    SYSTEM_INPUT_NAME 2.4G RF Keyboard & Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {628001C0-99A4-11E4-8005444553540000}
    SYSTEM_INPUT_NAME 2.4G RF Keyboard & Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    In-Game Bugs - Post New Thread - Mozilla Firefox
    Pare-feu Windows
    Pare-feu Windows avec fonctions avancées de sécurité
    FFXIVLauncher
    Gnaural Binaural Beat Sound Generator


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Flash Player 17 NPAPI
    Gnaural ver. 1.0.20110606
    Malwarebytes Anti-Malware version 2.0.4.1028
    Mozilla Firefox 36.0.4 (x86 en-US)
    Mozilla Maintenance Service
    Origin
    Steam
    Torchlight II
    Age of Wonders III
    Joe Dever's Lone Wolf HD Remastered
    FINAL FANTASY VII
    Sid Meier's Civilization V
    CCC Help Spanish
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
    Catalyst Control Center Profiles Mobile
    CCC Help Dutch
    CCC Help Korean
    FINAL FANTASY XIV - A Realm Reborn
    CCC Help Norwegian
    AMD OverDrive
    CCC Help Greek
    Apple Application Support (32 bits)
    Synctunes Desktop
    CCC Help Swedish
    CCC Help Italian
    Mumble 1.2.8
    CCC Help Turkish
    Catalyst Control Center Localization All
    CCC Help French
    Microsoft Visual C++ 2005 Redistributable
    CCC Help Finnish
    ImpôtRapide 2014
    Apple Software Update
    CCC Help Russian
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
    CCC Help German
    Realtek Ethernet Controller Driver
    Catalyst Control Center
    OpenOffice 4.1.1
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    CCC Help Czech
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    CCC Help Chinese Traditional
    Google Update Helper
    Catalyst Control Center InstallProxy
    NVIDIA PhysX
    CCC Help Danish
    CCC Help Polish
    The Sims™ 3
    CCC Help English
    CCC Help Portuguese
    Dragon Age™ : Inquisition
    Microsoft WSE 3.0 Runtime
    CCC Help Japanese
    CCC Help Chinese Standard
    CCC Help Hungarian
    CCC Help Thai
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Gnaural\gnaural.exe 00000A28
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe 00000C68
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000DEC
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 000007A4

    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

    Laptop Model Name:
    Laptop Model Number:

    Gamepad Manufacturer:
    Gamepad Model Name:
    Gamepad Part Number:

    Browser Information
    - Name and version of the browser currently in-use: Firefox
    - Internet Explorer Version: 11.0.17
    (0)
    When life gives you lemons, cry yourself to sleep, and tell all your friends.

  2. #2
    Player
    Train88's Avatar
    Join Date
    Aug 2011
    Posts
    341
    Character
    Aleddra Sunbeam
    World
    Lamia
    Main Class
    White Mage Lv 60
    I went to my parent's this easter. Brought FFXIV on an usb stick there to play. They use internet explorer and their system did not report a certificate error. I use firefox's latest on windows 8.1.

    I feel this information is relevant in a BUG, not in a technical problem.
    (0)
    When life gives you lemons, cry yourself to sleep, and tell all your friends.

  3. #3
    Player
    Warabeskel's Avatar
    Join Date
    Oct 2014
    Posts
    30
    Character
    Laurentius Yaeger
    World
    Adamantoise
    Main Class
    Conjurer Lv 60
    i have this too do you have Kaspersky ?
    (0)

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