Controller stops working on Windows PC version (anyone else?)

[Rufalus]

With common frequency, my gamepad stops responding.

With my game set to gamepad mode, but also having a keyboard present to chat. Usually soon after typing anything on the keyboard, the gamepad stops working entirely. Keyboard use seems to be the trigger. Occurs randomly.

If I was moving when it cuts out, my character will continue moving in that direction uncontrollably until I re-establish control by disconnecting and re-connecting the gamepad. When this happens during battle content, I die and have to apologise to affected players I was helping.

Changing gamepad doesn't help (tested with both Xbox 360 and Xbox One gamepads). It only happens with FF XIV.

Reminds me of another issue that only happens in this game, where the video just randomly cuts out (infrequent but still bad) and I have a black screen. Another user with the same graphics card confirmed this also happens to them. (GeForce GTX 460)

[Rufalus]

Found a post from a year ago where somebody offered good feedback.
http://forum.square-enix.com/ffxiv/t...=1#post1973613

The real problem... (hopefully SE reads)
I think FFXIV has a device enumerator such that every time a device is connected it triggers the controller code to see if FFXIV has to change controllers. Somewhere in that code, it stops responding to the currently connected controller while it determines if it has to switch controllers. Not sure how to log a bug, but being familiar with how software is built, I am fairly sure this is what is "truly" happening.

[DeliriumTrigger]

Are you using a USB3 port for your controller?

[Rufalus]

Are you using a USB3 port for your controller?

I only have USB 2 ports - computer is not very new.

[Nutz]

I had/ have this problem (fixed it on one PC and it cropped up on another) or some variant. The post you (Rufalus) linked explains the steps that I took to fix it on my office PC. For me it wasn't quite as simple though. I had to delete several hundred Storage volume shadow copies that seemed to be multiplying out of control. The controller stopped responding every time one was created (no idea why they were being created to begin with). I also had to disable shadow copies, with the implication that system restore points are no longer created (I don't use them anyway).

For me the controller would 'unload' and continue whatever input I had been giving it rapidly for 2-3 seconds, meaning I would continue walking/ running in a particular direction, camera would spin, cursor would fly through menus much faster than possible manually, or a button input would be repeated ('X' for example). The duration of 'uncontrollability' seems to be tied to the performance of the machine. On my office computer it was 2-3 seconds, but on my home PC (a much better machine) it's only .25-.5 seconds (as such I haven't spent hours fixing it yet). I say that the controller unloaded because if you were to make any changes to the controller, or to which controller you're using after the game booted up, all changes would revert after the 'incident' (meaning if your controller was poorly configured or not plugged in when you booted up the game that session you'd be stuck with keyboard controls to either get to the config menu or log out). If you started the game with the controller properly configured and connected then it would just revert back to working order (though you may have walked into Twintania's flame wall or off Titan's cliff).

[Raist]

The question earlier about USB3 port was about what type of port you are using, 2.0 or 3.0 compliant. 3.0 has a nasty habit of suspending devices--drives me nuts with my laptop because on the normal ports when my Canvio drive wakes back up it will be in 2.0 mode unless I use it on one specific port. I have one port that can be set in the BIOS to still provide power when the laptop is in sleep or powered down state. It's also the quick-charge port (provides a full amp or something instead of the usual 500ma power). So, I have to use that one specifically for my USB3 hard drive when I'm going to keep it hooked up for a long time or the transer rates just plummet. It is the only port that maintains power 24/7 regardless.

So you may want to go through your BIOS to see if there are any options for your USB ports that you may be able to toggle as well to improve their stability.

It simply appears to be more an issue at the system level--either BIOS or Windows related. I got around the issue with some of my wired controllers on the PC (older system, only USB2.0) by adjusting the power options for the ports. But, you have to do it for multiple devices in Device Manager, which gets a bit tedious when your system has a lot of available USB ports registered by the BIOS. When looking in the Device Manager, you will see listings for the motherboard's controller chipset or just the controller, and then a listing for each port registered to them, and possibly additional listings for the devices attached to them. Look at all of the hub/port listings and adjust their power settings so that they don't go to low power state, and then check the rest of Device Manager to see if there are separate listings for devices attached to them and make sure they are also set to not go into low power mode as well.

Note also that in some cases, those options may reset on reboot. It will vary from system to system.

[Dondoran]

For me the controller would 'unload' and continue whatever input I had been giving it rapidly for 2-3 seconds, meaning I would continue walking/ running in a particular direction, camera would spin, cursor would fly through menus much faster than possible manually, or a button input would be repeated ('X' for example).

I've only had this issue with my analog sticks, as far as I can tell. No occurrences with cursor or button inputs so far. What I don't understand is that I was playing last year with a Dual Shock 3 controller just fine. I started up again recently on the same computer, but using an Xbox controller and have had this problem. Switching to my old controller didn't help. Only ever had one controller attached at a time, and haven't really made any changes to my computer except upgrading the video card. I really don't want to switch to keyboard/mouse.