Report harassment tool has buggy side effects.

[Duuude007]

So I had reported a number of rmt people over the past week, and now the 'new support mail' icon keeps flashing next to my game clock.

I have gone through every single item in my history and closed each 'ticket'. The icon keeps flashing.

The icon goes away if I zone, and then I get popup orange text saying I received a new message from support, within 1-2 minutes, and the icon begins flashing again.

This issue happens on 2 computers and my ps4, and no clear way to get the tool to stop alerting me.

Really demotivates me from reporting in the future if this harasses me almost as much as RMT...

Please help me fix this.

[Clicee]

Reply to the GM who sent you the reply, then it goes away... yes its a annoying bug, Square Enix does not pay attention to it, been reported a few times

[Raist]

Glad I'm not the only one wrangling with this too. They USED to clear up by the next day after I "Closed" them in the GUI or from the link in the email notice I would get (haven't gotten an email yet though, just notices in game so far). Have a history of reports over the past year, and this is the first time that it just flat out refused to go away. Finally broke down after 2 days of it not clearing and actually typed a reply, basically a complaint about it not clearing and asking them if there is something that can be done on their end to make it stop popping back up.

Guess I'll find out for sure tonight when I get home from work.

[Clicee]