Formal Letter to SE about RMT situation.

[Magusrex]

I don't think bringing up JP is worth mentioning, it allows people to bring a different discussion. We need to Hammer a few key points.

1. We are being harassed
2.SE attempts at combating the harassment is not working and the harassment is getting worse.
3. They do not appear to be trying anything different.
4. They appear to not care about our harassment because they cannot be bothered to address the issue publicly.(Cowardly)

Those of you thinking of playing game should pay close attention to the above. Don't take my word for it do some research.

[Gramul]

4. They appear to not care about our harassment because they cannot be bothered to address the issue publicly.(Cowardly)

Now, I am reality away from saying Square is right in their approach, but in all likelihood, they don't want to make any promises they might have to go back on. Not to mention any possible legal issues that might surround it for whatever reason. You know how reactive gamers can be.
If it is being addressed, we probably won't hear about it until it's already happening. I can't see it as cowardly as much as cautious.

[Rizon]

Now, I am reality away from saying Square is right in their approach, but in all likelihood, they don't want to make any promises they might have to go back on. Not to mention any possible legal issues that might surround it for whatever reason. You know how reactive gamers can be.
If it is being addressed, we probably won't hear about it until it's already happening. I can't see it as cowardly as much as cautious.

While you are probably correct; to completely ignore responding to subscriber concerns is definitely the wrong approach. Many subscribers, like me, will believe that SE does not care. Not much will shake confidence in a business more then apathy on the part of management.

[Magusrex]

Now, I am reality away from saying Square is right in their approach, but in all likelihood, they don't want to make any promises they might have to go back on. Not to mention any possible legal issues that might surround it for whatever reason. You know how reactive gamers can be.
If it is being addressed, we probably won't hear about it until it's already happening. I can't see it as cowardly as much as cautious.

Would cost them nothing except get them some goodwill if someone with some importance came to the forums to say, "We understand we have a problem, we are moving resources to fix the problem, we can't tell you what that is because it will hurt the process but we care about this issue and will keep trying new things until it is resolved, we appreciate your patience and thank you for your patronage"

Now if they have no intention of working on this because they are benefiting in some way from this, it would explain making no statement.

[Gramul]

While you are probably correct; to completely ignore responding to subscriber concerns is definitely the wrong approach. Many subscribers, like me, will believe that SE does not care. Not much will shake confidence in a business more then apathy on the part of management.

Would cost them nothing except get them some goodwill if someone with some importance came to the forums to say, "We understand we have a problem, we are moving resources to fix the problem, we can't tell you what that is because it will hurt the process but we care about this issue and will keep trying new things until it is resolved, we appreciate your patience and thank you for your patronage"

Now if they have no intention of working on this because they are benefiting in some way from this, it would explain making no statement.

I fully agree. The cost of going back on their word is nothing in comparison with appearing to ignore the problem.
I just suspect that a lot of the details are muddled and warped in the process of running a company as large as they are. Being too cautious brings problems all its own.

The only real direct benefit I can see from this is from the meager amount of subscriptions from the botworkers.

[Zabuza]

Exactly one month until Heavensward starting today. One month to fix this injustice.

[VarinaVashai]

Signed.

The economy is terrible due to rmts, ppl that make use of their services and bots in general all need to be dealt with. It would be nice if SE acctually did something to eliminate all of these negative impacts. However they have had 645+ days in ARR to deal with the issue, its still here and unless they change their approach it will be booming in Heavensward.

So prepare yourself for the endless chain of sincere apologies from the GM team.

[Magusrex]

Signed.

The economy is terrible due to rmts, ppl that make use of their services and bots in general all need to be dealt with. It would be nice if SE acctually did something to eliminate all of these negative impacts. However they have had 645+ days in ARR to deal with the issue, its still here and unless they change their approach it will be booming in Heavensward.

So prepare yourself for the endless chain of sincere apologies from the GM team.

Apology....lol. We are not worth just a few moments of anyone's time at this company to even address there is a problem and that paying customers are upset. We are not even gum at the bottom of their shoe, I bet they would take 2 minutes to address that. Listen, everyone gravitate to MMO sites that talk about MMOs and games and lets complain there about this issue and blatant disregard of the customers, maybe some article will be written, pressure outside these forums might get them to care.

Use your social media, facebook, twitter ect get people to share. We should make sure everyone knows about the lack of respect we get here.