Formal Letter to SE about RMT situation.

[Zabuza]

For any other topic, I'd agree with this. But in this case, suggestions aren't really what's needed. SE already knows how to fix this. Even if they hadn't already gotten plenty of suggestions already, there are quite a few well known industry standard features that just about every other MMO uses to throttle RMT. SE has not bothered to implement any of them. That's the real issue here. What we need here is simply for SE to recognize that this problem is a problem. Once they accept that it's a problem and that they should implement solutions, neither finding those solutions nor implementing them would be much of a roadblock.

Honestly, I have no idea why getting them to acknowledge that it's a problem worth solving is so hard. They're already losing customers over it. And it doesn't seem that discussing the problem here on the forums is getting through to them. At least it hasn't yet. But there isn't a lot else we can do to tell SE it's a problem besides telling them it's a problem (and showing it in images, discussions of its impact, etc. —all the discussion that goes into these complaints you don't like). So, effective or not, these forum discussions (or constant complaining as you characterize it) is about the only thing we can do to try and get the problem fixed.

Eventually I guess it could reach a point where there will be no choice but to vote with my wallet and leave, but at that point any fix to the problem would be irrelevant, coming too late to help. I'll already have lost access to my favorite game and SE will already have lost the income from my subscription and purchases. I like the game too much to be willing to give up on it yet.

Exactly, I'm already refusing to buy HW because of this, and if the problem still persists when HW releases, I'll be unsubbing for good unfortunately.

[Magusrex]

Exactly, I'm already refusing to buy HW because of this, and if the problem still persists when HW releases, I'll be unsubbing for good unfortunately.

This is all we can do...they keep posting that junk about actions taken....It is accomplishing nothing, whoever is charge of countering the RMT needs to step and do a better job or admit they are overwhelmed and request help. If they would just act like they care and respond to us, I would STFU