Formal Letter to SE about RMT situation.

[SpiritMuse]

Please stop this thread. SE is doing all they can to stop the RMT situation they cannot tell you what they are doing because that would be providing information to the very sellers they are trying to stop. It is the same reason your bank doesn't tell anyone the security they have. Security through obscurity.

There is a lot they could say about this that doesn't involve the exact details of what they're doing.

"We understand that this problem is particularly bad for some of you and we are working on new ways to combat it," is really all we need, just an indication that we've been heard so that we know we're not shouting into nothingness and being willfully ignored.

[Niwashi]

Please stop this thread. SE is doing all they can to stop the RMT situation they cannot tell you what they are doing because that would be providing information to the very sellers they are trying to stop. It is the same reason your bank doesn't tell anyone the security they have. Security through obscurity.

That's total nonsense. If they had a proper reporting system, we'd be shown that because we'd be part of it. If they had user-configurable chat filters, we'd be given the interface for configuring them. If they had server-side chat filtering, we at least would stop seeing gil seller websites and obvious gil spam in chat. If we could block Friend requests, that option would show up as a checkbox in our character configuration window. If there was a mandatory delay between /tell messages, people would occasionally get the "you need to wait <n> seconds before sending" error message. And so on.

The reason we don't see any of this is not because SE is somehow hiding it all. We don't see any of the features needed for combating RMT because none of those feature exist in the game.

The one and ONLY thing SE is doing about RMT is what they have acknowledged doing. They provide posts on it roughly every week or so. What they're doing is investigating the gathering bots and sellers and periodically banning a few of them. That's not combating RMT. That's a token gesture towards combating RMT, doing the bare minimum to allow them to brush off complaints by pretending they're already addressing it when in reality they aren't.

"We understand that this problem is particularly bad for some of you and we are working on new ways to combat it," is really all we need

No. Maybe a year and a half ago, that would have sufficed, at least for a while. At this point, we need them to do something other than telling us they'll take care of it. They've already said they are. What we need is for them to follow through and actually take care of it, not just say they are. It's time for actually implementing all the features they need, not just making vague suggestions that they're looking into it.