Formal Letter to SE about RMT situation.

[Bloodmoon]

Zalera server is overrun. You can't have even have an active /tell channel because this spam comes through every 30 seconds. Okay, so we B-list the first 200 of these people. Contrary to popular belief these characters do not get deleted. Maybe 5 of my 200 have been deleted since I came to Zalera about a year ago. They must have died of natural causes, because nothing is being done. Now /shout channel is at risk, because the RMT have taken to simply spamming /shout all day long since no one wants to use /tell anymore. We've been cut off at the knee communication-wise in the form of the prohibitive use of /tells and /shouts. These people are hijacking our game time and our freedom to use a product we paid and continue to pay for on a monthly basis the way it was intended. Are we, the non-RMT partaking community, the majority or the minority here?

[Saseal]

Zalera server is overrun. You can't have even have an active /tell channel because this spam comes through every 30 seconds. Okay, so we B-list the first 200 of these people. Contrary to popular belief these characters do not get deleted. Maybe 5 of my 200 have been deleted since I came to Zalera about a year ago. They must have died of natural causes, because nothing is being done. Now /shout channel is at risk, because the RMT have taken to simply spamming /shout all day long since no one wants to use /tell anymore. We've been cut off at the knee communication-wise in the form of the prohibitive use of /tells and /shouts. These people are hijacking our game time and our freedom to use a product we paid and continue to pay for on a monthly basis the way it was intended. Are we, the non-RMT partaking community, the majority or the minority here?

Characters aren't deleted when the accounts are banned - characters are deleted by their owners to avoid detection. You won't know which bots are banned and which aren't. There's almost no point to Blisting them (I've switched to using the blist for the constant RMT shouters. I'm looking at you, New Gridania and Ul Dah).
But in agreeance, Couerl is over-run also, and it's crippled the Tell system.