Formal Letter to SE about RMT situation.

[Rizon]

Now, I am reality away from saying Square is right in their approach, but in all likelihood, they don't want to make any promises they might have to go back on. Not to mention any possible legal issues that might surround it for whatever reason. You know how reactive gamers can be.
If it is being addressed, we probably won't hear about it until it's already happening. I can't see it as cowardly as much as cautious.

While you are probably correct; to completely ignore responding to subscriber concerns is definitely the wrong approach. Many subscribers, like me, will believe that SE does not care. Not much will shake confidence in a business more then apathy on the part of management.