Formal Letter to SE about RMT situation.

[Ryuko]

Good for you!! What type of business and what are your most difficult challenges?

I have no challenges, because I was kidding; I don't run my own business, and my income doesn't even approach that of a medical practice. Sorry if that wasn't clear. I was just poking fun because businesses cannot and will not all be run the same way. Also, how much you make or manage isn't really relevant to the topic at hand. I am sincerely happy for you that you run a successful business that diagnoses and treats so many different eye problems (as someone who has eye problems), but that really is neither here nor there in this thread. Also, I'm kind of getting off topic by even replying. Let me just sum it up by saying this: a medical practice isn't really comparable to a company like Square Enix. Of course we'd all love to fix every single problem, even if only from a financial standpoint, but there are priorities that must be met.

Allow me to explain why SE has probably been quiet... dealing with exploiters and gilsellers is like a game of cat and mouse. The goldfarmers (in all MMOs) start their goldfarming business, so the MMO companies try to halt that. The goldfarmers then find a workaround, and the MMOs then come up with another solution to try to curb it. If SE even gave a hint about what they were doing (beyond "We're paying attention to you and we're working on it"), the gilsellers would preemtively prepare for their next workaround. This is why game companies MUST keep quiet. This is why you don't hear about bans until they happen, and why SE doesn't release reasons for emergency maintenances if they involve patching a potential exploit until AFTER the issue has been fixed. I am really hoping there is some sort of solution in the works. It has been quite a while since something was done (besides mass bans), but this is why it is understandable that SE chooses to keep quiet in a nutshell.

[Magusrex]

This is why I love the internet.

I manage a 3 physician comprehensive ophthalmic practice that sees 240 to 265 patients per week. We treat Glaucoma, Macular Degeneration, perform surgery on Cataracts and treat many other eye diseases. We are very busy clinic with 14 employees in addition to the physicians. Our practice has been in operation for over 30 years and I have been working there since 2006 and in my current position since 2009. Believe it or not, I care not.

[SummerSkye]

Believe it or not, I care not.

Again...I fucking LOVE the internet.

[Ryuko]

I can deal with the frequency of tells I receive... it's frustrating, and I wish I had a better way to report it, but I can handle it.

My tipping point with the RMT spam is when all of my friends started going BUSY all the time to avoid the spam. Now I can't whisper them, but they can whisper me... and don't realize they're busy. XD So what ends up happening is I get super frustrated because I can't answer and they don't remember they have busy status on.

The first step would be to allow only friends to whisper you, but even this is flawed because how do you make friends if you can't whisper anyone in the first place? Either way, this is definitely something that needs to be addressed on a more public level. I agree it's going to be bad PR when Heavensward hits and the gilsellers are in full swing. I don't remember it being this bad when ARR first happened, but I don't think anyone anticipated it being as successful as it was...

[Xuthus]

I agree with this letter.
/signed

[OlyverW]

The friend requesting bots are now having similar names I got one yesterday that had the same first name as my character, just what I need now I hope people don't think I am a bot now -.-

[Eirwen]

I agree they have to undertake bigger actions to make this game an Massive Multiplayer Online RPG again, and not a Massive RMT PropagandaPG.

/signed

[Magusrex]

Still being harassed, 7 friend requests in short time on Sunday afternoon on Exodus. Any new plans devs or are you going to keep up the silent go bleep yourself treatment to your customers.? What you are doing is not enough.

[AlphaFox]

Feel free to count me as signed. Its getting to a point where I had to go to /busy the minute I get in, but even then as I am loading I still get a tell from a bot. Not to mention that I work from home so while doing so I gather clusters and I have reported the same botter several times over the period of 3 weeks and when I finally do get a response, it was a basic "thank you for your message". Feel like I need to record him and post evidence if I want anything done about him.

[Kewitt]

SE plan for RMT is HW and locking it out till you finish main story. Only to get banned.