Formal Letter to SE about RMT situation.

[Zabuza]

Something you also have to keep in mind, from the credits at the end of the 2.55 storyline (spoilers but not really?) is that there are a total of THREE (3) people on the Special Task Force. three people, to handle all of the RMT on 64 servers. that's 120 work hours total for the department. With that information in mind, a couple thousand bans is pretty good.

Why do they only have 3 people working on something that has clearly been an issue for a long time now. Something that has become far worse now. That is actually upsetting and explains everything about this current situation. I wonder how long they are going to let us suffer? How bad are they going to let it become? By the time Heavensward comes out, it may be possible that every server will become as bad as mine.

P.S. Signatures updated.

[Deheuty]

Spamming the chat with their adverts is one thing -- now these gil sellers are resorting to creating level 1 toons with nonsensical names like 'ghgjhjghgh hghhgjhg' and then disturbing other players by (repeatedly) sending friends request. It's not always possible to block them immediately (e.g., if you are doing the main story quest and watching the cutscenes).

[Miyu20]

/sign

I am worried because in the past two weeks, Jenova has seen a spike in RMT Spam telling. I'm pretty sure it's due to some a$$hole on our Server buying some Gil but I have to empty my blacklist every week now. I've only emptied it three times before.

[Mature]

As all we all have our opinions about this. I think this thread is a great idea and a form of showing how frustrating it is to see Rmt spamming more often than usual.

But my question is, do people really think that the SE staff just do nothing about it?. It is virtually impossible to get rid off of all the gil spammers and etcs. They know what is going on and they are doing something about it. people need to understand that sorting this is not like switching off and on surely there's more to it.

Don't get me wrong this is a noble idea but you have to put yourself in their position too. So for this reason I'm not signing this as it kinda obvious that they know about this issue and trying to sort it.

[Niwashi]

only thing that really helps is by reporting RMT spammers in-game

But with the current system, it takes longer to report a spammer than it does to get your next spam message. You could maybe report every second or third one if that was all you were going to do the entire time you're online, but who's going to pay every month for a game of report-the-spammers? We haven't been given the tools necessary to report spam because SE hasn't put together either the tools or the team to deal with the reports. If they cared about their customers or their game, they would have provided both, like any reputable P2P.

[Tincuptaru]

What seems to work for me is to clear the blacklist. Then blacklist throughout the whole play session, then take a screenshot of that blacklist and upload it on the website reporting system linking them the screenie and giving all of the particulars.

[Kailok]

Has it been suggested yet that SE implement some sort of client-side chat filtering in-game? I've been told XI had a feature that allowed you to make changes to your client's chatlog preferences that would prevent certain key phrases from making it to your chatlog. i.e. if someone sent you a /tell that had "000k" in it, or something along those lines, it would simply prevent you from ever seeing it. This would allow players to take the fight against RMT into their own hands by finding new ways to implement certain phrases as the RMT try different measures. I think this would help to battle RMT far better as a preventative measure rather than trying to keep up with it (especially when the team only has 3 people).

Then perhaps allow players the option to auto-refuse incoming friend requests.

[Zabuza]

Has it been suggested yet that SE implement some sort of client-side chat filtering in-game? I've been told XI had a feature that allowed you to make changes to your client's chatlog preferences that would prevent certain key phrases from making it to your chatlog. i.e. if someone sent you a /tell that had "000k" in it, or something along those lines, it would simply prevent you from ever seeing it. This would allow players to take the fight against RMT into their own hands by finding new ways to implement certain phrases as the RMT try different measures. I think this would help to battle RMT far better as a preventative measure rather than trying to keep up with it (especially when the team only has 3 people).

Then perhaps allow players the option to auto-refuse incoming friend requests.

This has indeed been suggested, among a plethora of other things, such as.

-Right click report function
-Increasing blacklist capacity
-Allowing only friends to whisper you
-Putting a level limit on whisper
-Banning the gilbuyers
-Banning the suppliers
-Increasing the size of their Special Task Force

[Kailok]

Gotcha - Sorry, I tried a thread search and didn't see anything so I figured I would put a suggestion forward. I agree the RMT situation has gotten so out of control so I've been trying to find any sort of response from SE about the situation, to no avail. Hopefully this thread is making a dent!