Formal Letter to SE about RMT situation.

[BreathlessTao]

Here's another thing, maintenance is just done, I log in, system message stamped at 12:15 - at 12:17, I get a love letter from yet another RMT bot. Yeah, nice start to the Moonfire Faire....

[aesteval]

RMT is needed for getting Crafters and Gatherers leveled

No it's not.

[Blood-Aki]

No it's not.

I'm going to give that person the benefit of the doubt to say it may have been a troll, i doubt someone would be that openly pathetic.

[Callence]

Here is what I find funny - I called SE customer support - just to ask a few questions in regards to this very topic. I asked if there was a way that I could send actual screenshots of RMT advertisements to them to prove that this is happening and I was told that they were not allowed to open up any attachments, which I find to be the stupidest excuse in the book. When you send a technical support request, you send a log file to them, which the log file is a attachment. So do we send RMT screenshots to the technical support group? I bet that they can take care of it faster than what I am seeing. I get back to back to back RMT tells daily and my b/list is full. I have given up b/listing the RMT because they are like cockroaches, take one out and 4 come back in their place. SE really needs to get a virtual can of cockroach spray and eliminate the RMT altogether.

[KisaiTenshi]

Here is what I find funny - I called SE customer support - just to ask a few questions in regards to this very topic. I asked if there was a way that I could send actual screenshots of RMT advertisements to them to prove that this is happening and I was told that they were not allowed to open up any attachments, which I find to be the stupidest excuse in the book.

That's actually normal, because they don't want their customer service staff to accidentally open up malware attachments.

All the call centers I've worked for, the attachments are usually stripped from emails.

That said, they could just change the reporting mechanic so that it creates a screenshot, or records a 10 second video to upload when the report function is triggered. The game client already has the ability to create a screenshot.

[Callence]

That's actually normal, because they don't want their customer service staff to accidentally open up malware attachments.

All the call centers I've worked for, the attachments are usually stripped from emails.

That said, they could just change the reporting mechanic so that it creates a screenshot, or records a 10 second video to upload when the report function is triggered. The game client already has the ability to create a screenshot.

That is very possible and should be explored. To me there should be a easier way to report these cockroaches and get them removed. And if we added the proof, that's the icing on the cake. SE's server hardware is more than capable of handling this.

[Niwashi]

That said, they could just change the reporting mechanic so that it creates a screenshot, or records a 10 second video to upload when the report function is triggered. The game client already has the ability to create a screenshot.

That is very possible and should be explored. To me there should be a easier way to report these cockroaches and get them removed. And if we added the proof, that's the icing on the cake. SE's server hardware is more than capable of handling this.

A lot of the posts requesting a right-click report option have pointed out that making reporting easier for us players is only one of its advantages. The other is that pulling relevant data automatically from the system gives the staff tasked with handling these reports more consistent and reliable information to work from.

Reporting someone by right-clicking their name in the chat log should add a dump of recent chat activity to the report. Reporting them by clicking their character is a bit trickier, and would have to rely on the person reporting to give at least a brief description of why they're reporting the person, but automatically attaching a screenshot or brief video from the game client would help.

[Drakeos]

Caught few groups in Limsa spamming duties (standing near market boards) ....

[Syrehn]

When Heavensward started it felt like RMT spam got better for a short amount of time. I wiped my B-List of all 200 names (that took forever btw), and I remember thinking... FINALLY the RMT team has actually DONE something... now I'm back to getting RMT spammed quite heavily. I've resorted to putting myself back to Busy. Thanks SE. >_<

[Drakeos]

WOULD LOVE an Option to able to SHIFT and select all to remove blacklist