Formal Letter to SE about RMT situation.

[EZ5902]

Greetings,

We would like to share a comment we received from the Special Task Force (STF).

What about the free companies named like "asdfds" with somewhere around 5 characters in them, are still rank one after months of been created, are all mostly summoners with ifrit-egi, are all wearing level 45+ bought gear to spirit bond and killing the same things over and over (which usually consist of ornery karakul's)... pretty sure they don't need investigating.

[Sicno]

Greetings,

We would like to share a comment we received from the Special Task Force (STF).

I understand all this, and I totally agree that the investigation of farming bots and potential gil buyers needs to be very carefully made. Now, there needs to be a difference between reporting and investigating farmers/buyers and reporting and investigating chat spammers, since that's something that should be able to be verified very fast. No long investigation needed in this case, just a look at a few messages containing advertisement should be enough to identify a breach to the ToS.

So, as opposed to what some players suggest, I don't think a "right click report player" (that could be abused) is that good an idea. What we really need is a "right click report MESSAGE" feature. Add this to the menu displayed when you right click on a player name next to their message on the chatlog, the same menu that already has the "add to blacklist" feature. I'm guessing one issue with investigating spammers who use /tell is that you can't go reading private messages right away. I'm guessing that you can't openly browse their /tell history, and that's why you need us to copy and paste the spam message in our report so that you can do a search and see if it's there somewhere in their history. But with a "report message" feature you could get a direct link to the message in question and take immediate action.

[Warku]

Greetings,

We would like to share a comment we received from the Special Task Force (STF).

I find the response disappointing. While I understand investigations to prevent false punishment is important, their process is so opaque that it seems like they have an intentionally poor process of dealing not only with RMT but also the major cause of annoyance to most players: the RMT spammer. I don't understand how the investigation for an RMT spammer should take more than 5 seconds.

[aresgodofwar30]

Greetings,

We would like to share a comment we received from the Special Task Force (STF).

Zhexos, it would be greatly helpful if we knew what additional information we can provide to expedite their investigation. Player names such as "alkdfjsj fdskfj" are all too common with bots, and very obvious. These should be banned immediately. Most other times, bots can be spotted by visually watching the gameplay. There is nothing we can do to accurate describe this for the STF Team. What we really need are GMs that walk around invisible, watching the server.

[Nadirah]

Thanks Zhexos, any chance that we may get a right-click-report feature in the future? It would make it easier for us to report and could, if done right, make the task force's job easier by giving them the metadata they need in the automatic report.

On top of it, making reporting more convenient leads to more reporting.

Most folks I know don't bother because opening a ticket every bloody time is annoying as hell and a waste of time.

[BreathlessTao]

On top of it, making reporting more convenient leads to more reporting.

Most folks I know don't bother because opening a ticket every bloody time is annoying as hell and a waste of time.

The only real problem with it is the fact that the in-game support desk is so damn clunky and cumbersome it takes about five times as long to open it as to just write/copypaste the report and send it....

[Niwashi]

Saying reporting helps while they still refuse to give us the proper reporting tool we've been asking for since the game started ...

[Zirael_Foxfire]

Saying reporting helps while they still refuse to give us the proper reporting tool we've been asking for since the game started ...

Give the guys some slack. If you read Heavensward credits after last cut scene, you'll see that the Special Task Force consists of two people and a supervisor. The less reports they have to sift through, the easier their job.
Plus, bots and RMT used to supply like 90% of crystals and shards on AH. Remember good old days you could craft in peace not worrying about going dry on your crystal supply?

[AlphaFox]

I can understand no instant action on some people, but those who are spouting "Buy gil www.gilbuy" and such should be an automatic and obvious removal =/

[Callence]

I can understand no instant action on some people, but those who are spouting "Buy gil www.gilbuy" and such should be an automatic and obvious removal =/

Yeah - I got 200 of em in my blist SE - I reported several and yet they still come. It should be very obvious - www.sgadxxx.xxsasdx should be an immediate ban.
Why is it that a 3rd party tool can block goldseller spam but SE can't implement a reporting tool?