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  1. 03-25-2015 05:28 AM #1
    Recaldy
    Player
    Recaldy's Avatar
    Join Date
    Aug 2013
    Location
    Uldah
    Posts
    767
    Character
    Recaldy Northwind
    World
    Balmung
    Main Class
    Dark Knight Lv 90

    Reset Square Enix Account Password Not Sending Emails

    After I installed the new PS3 copy of FFXIV to upgrade it towards the PS4 I became locked out of my account. I found the Mog Station service for the password reset and tried it several times but received no email. I submitted a ticket on Thursday and received the "open support ticket" email on Saturday. Somehow the cookies on this work computer allow me to stay logged in so I'm making this thread in hopes I get my email asap. Specifically I don't want to miss out on the console version upgrade.

    Service URL: https://secure.square-enix.com/account/app/svc/reminder



    Fixed!

    Called support and had my email switched from AOL to my Yahoo email. Supposedly people are having trouble with AOL. Swap emails if you use AOL.
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    Last edited by Recaldy; 03-25-2015 at 09:48 AM.
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