FFS Fix your account security measures!!!

[Gillionaire]

I have 5 different computers that I play from, and about 4 different locations.
every time I switch my IP address, of course I get that account lockout..

Usually it's a simple fix, just go to my email and confirm the account and get a new password.. Annoying as all hell, but still simple enough.

What am I to do when I'm not getting that email from you for 30 minutes!??!?!
I already retried so you'd send another email. I did the forgot password option as that worked for me in the past when this same thing happened.

but NOPE!
I'm not getting any email from you whatsoever.. so tell me.
What can I do to login??

Either fix your servers so you can actually send emails promptly or you need to find a more elegant way of locking out accounts.. Seriously, all my IP addresses are from the same city, within 20 miles.. shouldn't you be more worried about IP addresses from other countries or state?? That's suspicious, me rebooting my modem and getting a new IP? Come on!!


P.S. Oh and what's with your captcha? Half those things aren't even words!!! Don't blame me that I can't copy a distorted assortment of letters when they don't even follow any writing convention

[Werhusky]

Hey to avoid the issue for future... you tried yet to use the Security or Software Token?
Also the chat support could help you if your emeil didnt arrive yet. Used the chat support once as I forgot password and problem was solved in 3 minutes.

Gl on your issue Pippi

[Ultear_Milkovich]

OP you re probably one of the 1% players who use more than 1 system to login. having 5 different IPs is not really common outside of RMT companies or hackers. im not saying you deserve the same treatment of course but youre not really in the "regular" configuration.

SE already provided you with a cheap, convenient token system to prevent any issues . Its up to you to use it.

Why should they do more for the 1% out of the 1% who do not want the token? Its up to you to take it, or to go back to a "regular" way to play (1 account 1 system)

This time SE already did the job you cant blame them.

[Gillionaire]

OP you re probably one of the 1% players who use more than 1 system to login. having 5 different IPs is not really common outside of RMT companies or hackers. im not saying you deserve the same treatment of course but youre not really in the "regular" configuration.

SE already provided you with a cheap, convenient token system to prevent any issues . Its up to you to use it.

Why should they do more for the 1% out of the 1% who do not want the token? Its up to you to take it, or to go back to a "regular" way to play (1 account 1 system)

This time SE already did the job you cant blame them.

I would use it if I didn't see so many forum posts about their apps being out of sync and completely locking them out of being able to login.
and the reason I'm posting to this right now.... Yep, same problem as last time, this time it's been about 40 minutes so far. Requested the email 7 times, still nothing.
The security measure would work if SE was like any other company in the World.. But why in the world is it taking 40 minutes to send a freaking email?? That's the part I fail to understand. How much stress could their servers be under that they can't send out a simple email? That just makes no sense to me.

And as far as my having multiple IP addresses, I actually only have 3 stable sources of internet, one at home, one at work, and one when I tether from my phone.. Of course, tethering can be pretty dynamic with IP addresses, so it locks out quite often. Also, SE doesn't lock the account based on using a NEW IP address either. my IP address at home is static, but even when I log on from home after having played elsewhere, it'll still lock the account. That's just overcompensating for their lack of customer service provided for account security.



EDIT: Just received 18 password reset emails within the span of 2 minutes... An hour after the first one was requested. You really need to figure something out about this. This seems to happen between 2-4am MST. During the day, the messages are usually prompt. What possible stress could your servers be experiencing to have this happen at this wee hour of the morning?


EDIT2: I stand corrected, total of 22 emails.. they just keep coming.. a couple minutes apart.

[Kuwagami]

I would use it if I didn't see so many forum posts about their apps being out of sync and completely locking them out of being able to login..

Dunno when that happened for them, but I had no problem over the 2.1-2.4 period using the token, and was forced to stop only because I changed phones (been lazy on reinstalling the app)

[Zetsumei_Tsunarashi]

Hey to avoid the issue for future... you tried yet to use the Security or Software Token?

Yeah if you really switch between IPs that often, the simple fix would be to just get the security token or software token app. If you have one of these attached to your account it disables other security measures such as the IP detection. It creates an extra step to logging in, but it's a lot less of a hassle than resetting your password every time.

[Raist]

If you don't trust the phone app, just buy the physical token. They last a really long time and well worth the $10 investment. I pre-ordered mine back when they announced them in FFXI... that was back in 2009 and it is STILL working to this day. Not storying...the date stamp on the shipping label was 20090408.

[healthetank]

Op, you can't be serious. They have a system in place for people like you. Use it or deal.

[Rufalus]

Yes just register a software token on your phone to both increase the security of your account and prove who you are so that you never get locked out of your account ever again. Trust me it's more simple than the method you are using, and the support people will fix it if you ever have problems with the token.

[worldofneil]

I would use it if I didn't see so many forum posts about their apps being out of sync and completely locking them out of being able to login.

With the software token they give you an "Emergency removal password" (it's in red text on the opening page of http://account.square-enix.com/ once you have added one). I've personally used the software token since it came out (around March 2013) and the only time I've ever had a problem was after I did a upgrade of my Android operating system version which wiped the cache which the app needed. Because I had taken a copy of the removal password though it was a simple action to remove it to my account and then re-add it.

So as long as your phone's clock is correct (very important or it'll give the wrong times) and you actually make a note of the ERP you'll be fine. The only people complaining that it doesn't work/locked them out are the ones that didn't take a note of it.