we still have multiple members who are still locked out for a week now stuck in world of darkness and coils... they have tried contacting customer support phone service and keep just getting we have to suspend your account for 24 hours to be able to remove you from the instance and have got this reply several times ... then as of the last phone call it was please be patient we have many people who are having the same issue and trying to resolve this problem.... mean while they have already paid for their time and are not being offered any re-embursment... as well have missed a weeks worth of poetics, weekly wod upgrade items, coil drops and runs etc.. this is not the way to treat customers SE!!.. because there are only a few hundred with this issue it dont constitue an emergency hot fix yet being able to dye the purchasable online gear is more important then paying customers...