Quote Originally Posted by Preypacer View Post
Who's your Internet Provider? Mine is Time Warner. I called them and asked if they could help with tracking the issue down... as might be expected, they were pretty much useless. Told me "your modem is showing a strong signal", even after I told them the problem wasn't with my internet connection...
Need to get escalated to Tier3 support...those lower tier guys can only look into and address your localized connectivity issues. This is a problem upstream along the route they have assigned you to get to Ormuco in Montreal. More specifically, it appears to be an issue with the routing partner they've chosen (TATA). They can work with TATA on your behalf or otherwise switch you to another routing partner--they have agreements with both Level3 and Cogent they can use.

I've gone through this with them multiple times over the years, and not just for XIV. It can be handled through them... but you NEED to be dealing with Tier3 suppot. And, you have to request the escalation also. Helps if you tell them you have reports detailing elevated lag and high packet loss along specific routes that you need to forward to Tier3. Alternatively, you can bypass the guys on the phone and go to the TWC forums, broadbandreports.com forums (they have one specifically for TWC support), or hit them up via Twitter/Facebook or their TWC Help email