Yeah sadly this is the case in most North America random duty finder groups... sometimes you get a really good group that is a joy to play and very helpful to newbies. But half the time you get a bunch of trolalas who loved nothing than ridicule you, boot you, or abuse you via party chat. DF in NA is better to be done with pre made party or other FC members helping you, otherwise get ready for some horrible experiences (or really good one).