It does seem that you're losing it, by not giving us effective controls over our /tells, the RMT companies are seeing XIV as an easy target, instead of just getting 1 or 2 companies sending us spam, we're now getting, what, ten different spam sites?

By not giving us, your customers, effective means to block the spammers, they are not going to stop, in fact, it's going to get worse, the RMT are going to see they have competition for our /tells and spam more.

You've been given, for over a year now, many, many solutions to the RMT spam, the only time you've actually done anything is when the RMT were spamming /shout. How about actually fixing this?

The only solution you have given us is to go /busy, in an MMO, a social game where people like to be able to talk to each other, so your solution is for us to stop using /tells.

Simple solution, easy to implement. Allow only 1 new character creation, per account, per day, RMT bots log out, delete, create a new one to continue to spam, remove that, and they can't.

Make /blist account wide, so as soon as their spam bot is /blisted, you'll not get a /tell from any character on that account.

Actually, a better idea. DO SOMETHING.