Whoa! Someone been filming my cooking huh?!
No, wait. I do not recognise these ladies... alright then.
Obviously I can not say for certain, but I can say I doubt a lot about anyone getting punished for using FRAPS, or anything similar as they merely record video and/or snap-shots of it. Sure, it is a 3rd party tool, aye, but it does not provide an unfair advantage to anyone, nor does it alter the game-client in any way.
As for the topic itself, I think you are doing a good thing as in bringing your concerns of this out here as many do not realise it at all. I'm not saying anyone you reported is definitely doing something wrong, but I have witnessed similar going-ons myself.
That said, pointing out specific characters and accusing them of anything, be it spot-on or not, is not really something for us players to do, at the forum. It might very well be counter-productive actually towards your own ability of enjoying the service... Instead, just as you mentioned yourself, the right way to report such characters and activities is via the Support Centre. ^^
Even though Rule-Enforcement is likely nowhere intended as a player-activity, it might be OK'ish in a game where you can actually do something to hinder the botters a little (PvP environments), though not as to enforce the rules, but well, if you can attack them at your hunting-spot, then why not! But here it is really quite pointless as there is basically nothing we can do, as regular players. After ridding the 'reporting to the community' part from the topic, there doesn't seem to be much left to discuss.
A word on 'dual-boxing'.
Assuming the policy is the same as it is for FFXI, it is fine to play on as many accounts at the same time as one is paying for, as long as the game-client is not modified in any way (such as altering the client so that more than one instances can be started where they normally couldn't and/or software to control the character(s) for you, also known as botting). Imagine 2 or more computers and/or consoles.
Obviously account-trading/sharing is prohibited as well so using many accounts that are not one's property is not allowed either.
But I've already gone on for too long so I'll stop while I still can. ^^;
Try to enjoy the game more, and worry less about things that are the service provider's concerns is what I (and many others surely would) say. :]
Just some thoughts~
Blubb.






