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  1. #1
    Player
    RaquelleAvarosa's Avatar
    Join Date
    Oct 2013
    Location
    Aymeric's Bed
    Posts
    411
    Character
    Raquelle Rosalia
    World
    Tonberry
    Main Class
    Scholar Lv 90

    I am from Singapore and I have an EU account

    When I clicked the pre-order button on the EU Square Enix store, I got denied because of region. How can I get the EU version of the collector's edition then?
    (8)

  2. #2
    Player
    Crimen's Avatar
    Join Date
    Mar 2012
    Location
    Ul'dah
    Posts
    409
    Character
    Crimen Vereor
    World
    Sargatanas
    Main Class
    White Mage Lv 100
    Amazon, perhaps? Sorry >< I have no idea how you'd be able to do this straight from SE's store. Hopefully someone can help!
    (0)

  3. #3
    Player
    AkiRouscelia's Avatar
    Join Date
    Mar 2012
    Posts
    171
    Character
    Aki Rouscelia
    World
    Exodus
    Main Class
    Pugilist Lv 50
    I'm in the same situation as you as an Australian living in Japan. My account is EU/PAL. I sent in a support ticket and they basically told me to bugger off and buy it elsewhere.

    I'm fortunate enough to have people assist me back home with this, but I know there are doubtlessly hundreds of people who do not have the same opportunities. Square Enix needs to offer a proper solution to the consumer. By way of the announced 4 million current users this is a bloody awful way of delivering a new product to the masses.
    (11)

  4. #4
    Player
    Nekodar's Avatar
    Join Date
    Feb 2013
    Location
    Ul'dah
    Posts
    2,104
    Character
    Nyaano Nohea
    World
    Midgardsormr
    Main Class
    Conjurer Lv 70
    Since you mentioned you're in Singapore, you might want to check if Zepy Games is going to get it.
    (0)

  5. #5
    Player
    Vespar's Avatar
    Join Date
    Mar 2011
    Posts
    2,790
    Character
    Leyna Crosse
    World
    Goblin
    Main Class
    Summoner Lv 100
    Or you can use a VPN software to mask your IP's location to that of one in the UK. There are several free ones you can use since you'll only need it for a short time. Do a google search for free VPN's.
    (1)

  6. #6
    Player
    Natsuno's Avatar
    Join Date
    Aug 2013
    Location
    Limsa Lominsa
    Posts
    425
    Character
    Tsubasa Katsuragi
    World
    Odin
    Main Class
    Red Mage Lv 70
    Quote Originally Posted by Vespar View Post
    Or you can use a VPN software to mask your IP's location to that of one in the UK. There are several free ones you can use since you'll only need it for a short time. Do a google search for free VPN's.
    I'd choose somewhere other than the UK tbh. Don't want anyone else to pay the marked up prices unless they have too.
    (2)

  7. #7
    Player
    Colorful's Avatar
    Join Date
    Jun 2014
    Posts
    2,408
    Character
    Charlotte Elise
    World
    Kujata
    Main Class
    Ninja Lv 70
    Quote Originally Posted by Natsuno View Post
    I'd choose somewhere other than the UK tbh. Don't want anyone else to pay the marked up prices unless they have too.
    Game version from other regions like JPN or NA won't work with an EU account, so OP would have to buy it from the UK store.
    (1)

  8. #8
    Player
    Neuflune's Avatar
    Join Date
    Sep 2013
    Location
    Limsa Lominsa
    Posts
    358
    Character
    Neuflune Mochiko
    World
    Carbuncle
    Main Class
    Summoner Lv 80
    Same problem. I have an EU account, just wanted to get a PC download. It's also region locked. They don't even have to ship it... why is it region locked?
    (1)

  9. #9
    Player
    AkiRouscelia's Avatar
    Join Date
    Mar 2012
    Posts
    171
    Character
    Aki Rouscelia
    World
    Exodus
    Main Class
    Pugilist Lv 50
    VPN and Proxy did not work - Just tried and also had a friend of mine try the same thing. We're basically out of options here and need some kind of support from the EU team otherwise a lot of people are going to be unable to purchase Heavensward.
    (1)

  10. #10
    Player
    SecretCrowds's Avatar
    Join Date
    Feb 2015
    Posts
    407
    Character
    Cerys Fairbairn
    World
    Tonberry
    Main Class
    White Mage Lv 80
    You can buy from 3rd party sources. There are those that sell the cd keys.
    (0)

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