Quote Originally Posted by Raiya View Post
Im Getting an invalid code error when i try to register my own code as well.

Im EU so the pre order code is an XXXX XXXX XXXX XXXX XXXX type. Problem is when I copy paste the code over its too long to fit. Even removing the spaces is only leaving me with an invalid code. Seems the code should be a XXXXXX-000-XXXXXX-000 code. Confused here Q_Q.

Link im using is the https://preorder.eu.finalfantasyxiv.com/en/redeem link that was posted in an earlier thread.
As I mentioned here in this post, the EU online store is providing Mog Station (or PSN) codes directly to users that purchase from their store (20-digits is a Mog Station code) and you do not need to visit the pre-order site. Did your email instructions point you to go to the pre-order website? If so, that may be something we have to look into!