Glitch when purchasing Book of Skywind II

[joshua88wa]

My friend(Allanon Ravenlock) and I(Joshua Miller) both encountered a glitch when buying "Book of Skywind II" shortly after finishing "Book of Skywind I". When we bought the "Book of Skywind II" from G'jusana, we lost 500 Allagan Tomestone of Soldiery and did not receive the new book.

Time: March 15, 2015 around 6:20pm PDT
Frequency: Only once
World name: Leviathan
Character name: Joshua Miller (and Allanon Ravenlock)
NPC name: G'jusana
Monster name: N/A
Class/Level: Paladin/50 (Black Mage/50)
Party or solo: Party (2 people)
In-game time: March 16, 2015 around 2:20am
Area and coordinates: Mor Dhona (X:22,Y:7)
Steps:
1. Finished "Book of Skywind I" by completing the FATE "Good to Be Bud."
2. Teleported from Mor Dhona(The Tangle) to Revenant's Toll Aetheryte
3. Purchased "Book of Skywind II" from G'jusana

Connection Specs
- Type of internet connection/provider: Cable/Wave Broadband/Ethernet/approx 10 Mbps
- Modem maker/model number: Motorola SB6121

PC Specs
-=-=-=-=- System Information -=-=-=-=-
SYSTEM_OS Windows 8.1 Pro 64-bit (6.2, Build 9200) (9600.winblue_r8.150127-1500)
SYSTEM_CPU Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 07/11/13 17:42:27 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16269.789MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 18701.789MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 976.562GB SYSTEM_FREEDISC_SPACE 573.931GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1071.437GB SYSTEM_FREEDISC_SPACE 1071.215GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 683.080GB SYSTEM_FREEDISC_SPACE 177.470GB
SYSTEM_STORAGE R:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.163GB SYSTEM_FREEDISC_SPACE 0.123GB
SYSTEM_STORAGE S:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 446.965GB SYSTEM_FREEDISC_SPACE 446.810GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 780
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 780
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2962.910 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1133.027 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.4752
SYSTEM_GRAPHICS_DRIVER_DATE 2/5/2015 2:01:44 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 780
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 780
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2962.910 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1133.027 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.4752
SYSTEM_GRAPHICS_DRIVER_DATE 2/5/2015 2:01:44 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {3CF02E05-0DB2-49AC-8679-D122BC8E06CB}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/30/2013 8:16:46 PM
SYSTEM_SOUND VG248-8 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {60A6868E-7AE9-4A3B-8A8F-C00814E144C2}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0033.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/12/2015 9:15:56 PM
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {71F5D7F8-1465-4022-B697-A1191E0B90E8}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/30/2013 8:16:46 PM
SYSTEM_SOUND VG248-4 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {948C4565-2785-4CEA-A5DE-8C2222B77914}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0033.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/12/2015 9:15:56 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
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SYSTEM_INPUT_NAME Keyboard
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SYSTEM_INPUT {A1C28DF0-63B5-11E4-8001444553540000}
SYSTEM_INPUT_NAME Razer Orbweaver
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SYSTEM_INPUT {A1C489C0-63B5-11E4-8002444553540000}
SYSTEM_INPUT_NAME Razer Orbweaver
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SYSTEM_INPUT {A1C4D7E0-63B5-11E4-8004444553540000}
SYSTEM_INPUT_NAME Razer Orbweaver
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SYSTEM_INPUT {A2ED37B0-6799-11E4-8001444553540000}
SYSTEM_INPUT_NAME World of Warcraft: Cataclysm MMO Gaming Mouse
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SYSTEM_INPUT {A1C4FEF0-63B5-11E4-8005444553540000}
SYSTEM_INPUT_NAME Razer Orbweaver
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SYSTEM_INPUT {8BE78A20-B42E-11E4-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
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SYSTEM_INPUT_NAME SteelSeries World of Warcraft: Cataclysm MMO Gaming Mouse
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SYSTEM_INPUT {A1C54D10-63B5-11E4-8006444553540000}
SYSTEM_INPUT_NAME Razer Orbweaver
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-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Laptop Model Name: N/A
Laptop Model Number: N/A

Gamepad Manufacturer: Razer
Gamepad Model Name: Orbweaver
Gamepad Part Number: RZ07-00740100

Browser Information
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- Internet Explorer Version: 11.0.9600.17690