I had almost the same issue, but i never even received the confirmation mail. I wrote them yesterday about two hours after the sale started. I hadn't heard from them, and in the middle of the night i got worried that they might sell out, so i decided to place another order, with the idea that i could just cancel the "glitchy" order later. The new order went through with no issues. This time i got the confirmation mail, and the code was available with my order listed in the store. I've redeemed the code and seem to be all set.

I wrote to cancel my messed up order last night and went to bed.

I woke up to a mail from support, who were very willing to help me get my code for the original order, and not long after i got another mail informing me that my request to cancel the first order had been granted. The original order is gone from the site, and my fresh new working order is still there.

(cont'd)