I have my pre-order confirmation email but no pre order code....

[Lyvia]

I am having the same issue and just recently got off the phone with support. Essentially I received the email confirmation and can see my order on the web site, but the pre-order code does not appear.

Support told me that quite a few people have called about not receiving codes and that they are aware of the issue. They will be sending new codes to affected individuals.

It may still be worth calling if you are in the same boat since she elevated my issue.

thank you for the info! i'm still on the phone waiting... and for me it's not toll free lol.

[MeiUshu]

as Azrael said...yep that is it.....ok... I am not that silly

pfiuu

Mei

[Galliano]

uhmm in my pre-order confirmation, is stated black on white that they will provide me with a new email and the details of how to access around 10 days prior to the launch ? did I miss something ???

Mei

Do you mean this section?

"FINAL FANTASY XIV: Heavensward" - Your pre-order

When the product is released, you will be sent another email containing information on how your product will be supplied. Please keep both of these emails safe as they contain important information on your purchase.

You will usually be charged for the product ten days before the expected release date although this can vary.

[Remus]

I am one of those people who haven't got their code yet. Still waiting...

[Galliano]

Maybe I'm missing something, but it clearly says that they will not charge you until 10 days before launch, so why do you expect them to give you a code if you didn't pay yet?
I ordered just the digital btw

One thing that has me confused about that is a lot of people posting here on the forums have already got codes.

[Lyvia]

Maybe I'm missing something, but it clearly says that they will not charge you until 10 days before launch, so why do you expect them to give you a code if you didn't pay yet?

even if they don't charge. they have issued a pre order code which you can redeem for an early access code that you will be able to use later.

[MeiUshu]

@ Galliano, exactly that

Mei

[Azrael]

Oh well, not much worried about it, I mean, even if they give me the code 10 days earlier than release, the early access is just 4 days earlier, so....

[Lyvia]

ok just finished my call with them. they couldn't help me haha :P because their server was too busy so they were unable to see my case but they will recontact me personally by email later to try to fix the problem. So at least I have flagged my problem now i just have to wait.

got this email after my call from the customer representative i talked with.

Thank you for contacting the Square Enix Online Store Support.

We are working on your case. I am escalating your request to a higher support level.
Thank you for your patience. We will provide you with an answer as soon as possible.

Not much but at least they are working on it.

[Naliee]

Pretty much guessed it. They're busy and will look into who they missed with codes :P