I have my pre-order confirmation email but no pre order code....

[Lyvia]

I am having the same issue and just recently got off the phone with support. Essentially I received the email confirmation and can see my order on the web site, but the pre-order code does not appear.

Support told me that quite a few people have called about not receiving codes and that they are aware of the issue. They will be sending new codes to affected individuals.

It may still be worth calling if you are in the same boat since she elevated my issue.

thank you for the info! i'm still on the phone waiting... and for me it's not toll free lol.