I have my pre-order confirmation email but no pre order code....

[HeavensSword]

I am having the same issue and just recently got off the phone with support. Essentially I received the email confirmation and can see my order on the web site, but the pre-order code does not appear.

Support told me that quite a few people have called about not receiving codes and that they are aware of the issue. They will be sending new codes to affected individuals.

It may still be worth calling if you are in the same boat since she elevated my issue.

[Azrael]

Maybe I'm missing something, but it clearly says that they will not charge you until 10 days before launch, so why do you expect them to give you a code if you didn't pay yet?
I ordered just the digital btw

[Galliano]

Maybe I'm missing something, but it clearly says that they will not charge you until 10 days before launch, so why do you expect them to give you a code if you didn't pay yet?
I ordered just the digital btw

One thing that has me confused about that is a lot of people posting here on the forums have already got codes.

[Lyvia]

Maybe I'm missing something, but it clearly says that they will not charge you until 10 days before launch, so why do you expect them to give you a code if you didn't pay yet?

even if they don't charge. they have issued a pre order code which you can redeem for an early access code that you will be able to use later.

[Hik0]

One thing that has me confused about that is a lot of people posting here on the forums have already got codes.

they got codes that dont work because they are not early access codes.

even if they don't charge. they have issued a pre order code which you can redeem for an early access code that you will be able to use later.

did the early access already start and you 'lost' playtime?
stop crying because you didn't get a code you wont be able to use before >2month.

[Lyvia]

they got codes that dont work because they are not early access codes.


did the early access already start and you 'lost' playtime?
stop crying because you didn't get a code you wont be able to use before >2month.

don't be stupid. I'm not crying. I just want to fix the problem now so i don't worry 2 days before the early access. i'm completely calm atm and i don't work today so i can do that. and now i'll go play FFXIV.

[Lyvia]

I am having the same issue and just recently got off the phone with support. Essentially I received the email confirmation and can see my order on the web site, but the pre-order code does not appear.

Support told me that quite a few people have called about not receiving codes and that they are aware of the issue. They will be sending new codes to affected individuals.

It may still be worth calling if you are in the same boat since she elevated my issue.

thank you for the info! i'm still on the phone waiting... and for me it's not toll free lol.