I have my pre-order confirmation email but no pre order code....

[Lyvia]

Hi,

Yesterday, I pre-ordered the physical copy of CE on Square Enix NA website.

I have received the email with the confirmation of my pre-order and I can see it in my account -> My orders.

But I see no code.

The only "code" there is is the order number and that's it.

I looked in my account on the square enix store theres no code either. and there is nothing in my emails. (junks, or any other sections).

When i go on the page to redeem my code. I can see the format of the code so i'm absolutely certain I have nothing that looks like that.

I emailed the store support page but I bet i'm not the only one who emailed them so it might take a while to have an answer. So I thought I could post here so you guys could help? or maybe a community rep could help?

Thank you!