Problems upgrading from ps3 to ps4

[Versa]

well the thing is i can't even log in im still stuck on registering my account so i can play on my ps4. when you start up the client for the first time it asks for you to select a product and when i try to do that it won't let me select the collector's edition and that is the only option.

[dustbunny]

I wish I could remember what I did when I upgraded, (it was only like a month ago, bad memory I guess) but I definitely did not have this problem.

So tell me if this was what you did:

1) You followed these instructions and downloaded the client on your ps4:

Product Code Confirmation

The PlayStation®3 license registered to your service account has been upgraded to the PlayStation®4. Use the product code below to begin downloading FINAL FANTASY XIV: A Realm Reborn.


FINAL FANTASY XIV: A Realm Reborn PlayStation®4 Version (Upgrade) Product Code
* Only one product code can be applied to your service account.
* The product code will expire when the upgrade campaign ends on March 31, 2015.

XXXX－XXXX－XXXX


Please sign into the PlayStation®4 using the Sony Entertainment Network account you use for the PlayStation®3 version of FFXIV.
Promotion Codes can only be used once, so please note that it will not be possible to download FFXIV on another Sony Entertainment Network account in the event you download it to the incorrect Sony Entertainment Network account.

2) You then signed in on your ps4 and it asked you if you possessed a square enix account?


Edit: Is the client already downloaded to your ps4 or is it stuck on registration before the actual download?