CE Order: No confirmation email, no code on Square Enix store site.

[FifthDream]

The title pretty much says it all. I got in and was able to place my order about an hour after they were available, but i never got a confirmation email (believe me, i've checked all my folders, many times), and there is no code, or any "verify code" button, or anything of the sort on the store site under my order, just a back "instructions" button telling me how to redeem a code i don't have. I sent an email to support early this afternoon, but have not heard back.

Advice? Similar stories? Would i have better luck just trying to reorder the CE and writing support to get the other order canceled?

Thanks, guys. I just wanna make sure i get the thing. I'm a little worried my order isn't really an order.

[Kaitlen]

Edit:

I can't read; seems you got your order but no email / code.

Best to contact support in that case.

Sorry.

[Vespar]

Worst case scenario order another one. and then if both show up in your email later just cancel one.

[FifthDream]

Good news! I was contacted by support early this morning, and they were very willing to help me with the issue. I was able to cancel the glitchy order, and place another order that went through with no issues.

Superhappy. Now i can stop worrying about it and impatiently wait for the package to arrive in June. XD

[Snugglebutt]

Just out of curiosity did they charge you already once placed your order? Seems like would be odd to send out codes to people not charged yet, SE EU store for example does not charge until 10 days prior to release hence why I never got a code, that makes sense since technically I have not bought it yet, I have just reserved it and will pay closer to release date at which time I assume the code will be sent to me.