No Digital Early Access code?

[Maxion]

Anyone have any issues of NOT being provided an early access code with your order?! This is ridiculous, got CE preordered but no access code and all my friends have it.

[Kyomagi]

did you unlock it from the stores site?

[Maxion]

can't even get in my account to check anything on the store site -_-

[Akira]

hmm the code i recieved is saying it has already been used

[Kaihri]

Codes will not go live till closer to the early access date

[Kyomagi]

you cant even use it until 6/18

[Azper]

I couldn't get into my account through the site either, but I clicked the link in the e-mail they sent and it brought me right to the page to redeem my code.

[Maxion]

I didn't have any links or such in my email to click...just shows everything but that.

[Azper]

I didn't have any links or such in my email to click...just shows everything but that.

Your confirmation e-mail should have this:



If not, I guess call customer support.

[Causality]

Codes will not go live till closer to the early access date

A CSR actually said this is untrue and it can be used right away

Greetings,

Pre-order codes are redeemable right away from the Heavensward pre-order sites:
North American Heavensward Pre-order site
European Heavensward Pre-order site

Once there you can redeem your 18-digit code you received when pre-ordering (AAAAAA-123-AAAAAA-123) and select the platform you wish to receive an early access code for. (If you pre-ordered from the NA SE Online store, then your pre-order code can be found by visiting your Square Enix Online Store account page. Click “My Account” at the top of store page, then click “Your Orders”. Your 18-digit Pre-order code will be displayed along with a button labeled “Instructions” on how to redeem it.)

If you're receiving an error saying that your code has already been used, then please contact the Square Enix Support site for your region (NA/EU) and let them know of the issue, and the code that you received, so they can investigate it.