"Your Code Has Already Been Used"

[Cylla]

Where do you preorder? I just want reg edition. I looked on MOG station and didn't see anything.

https://store.na.square-enix.com/fin...979.1423869876

[Melchar]

Well, can't fault them for having the site set up at least ^^;.

Never got that far, Song. But thanks again!

[Elim]

https://store.na.square-enix.com/fin...979.1423869876

Thank you.

[Venaire]

Isn't that the thing you get emailed after you put in your bonus code? Because I am getting the your code has already been used message with the bonus code on the pre-order site. @SongJoohee

[ExKage]

I followed the part in my email that said "Download and activation of your digital products / Click here to get access to your products"

This led me to a page in the NA Store with "HEAVENSWARD PRE-ORDER BONUS CODE" "Unlock Activation code" that sent me to https://preorder.na.finalfantasyxiv.com to put the codes in. There I put in the early access code, it told me that the code was valid and asked me on what platform I wanted early access. It asks you to confirm twice what it is. Then it gives you another code that you can't redeem until the email goes out.

"By redeeming this code, you will be able to download the game client for early access and receive the exclusive pre-order in-game items (Baron Circlet, Baron Earrings and Chocobo Chick Courier) via the Moogle Delivery service in-game mail system when official service begins."

[IoneNightshade]

I followed the part in my email that said "Download and activation of your digital products / Click here to get access to your products"

-SNIP-

I did the same but upon getting to the https://preorder.na.finalfantasyxiv.com/ page, it tells me that my code has already been used. So at this point I'm worried perhaps something is wrong, but I'm going to wait until the purchases calm down and retry.

[ExKage]

I did the same but upon getting to the https://preorder.na.finalfantasyxiv.com/ page, it tells me that my code has already been used. So at this point I'm worried perhaps something is wrong, but I'm going to wait until the purchases calm down and retry.

I know someone on /r/ffxiv reported the same thing. I recommend calling support.

[Bayohne]

Greetings,

Pre-order codes are redeemable right away from the Heavensward pre-order sites:
North American Heavensward Pre-order site
European Heavensward Pre-order site

Once there you can redeem your 18-digit code you received when pre-ordering (AAAAAA-123-AAAAAA-123) and select the platform you wish to receive an early access code for. (If you pre-ordered from the NA SE Online store, then your pre-order code can be found by visiting your Square Enix Online Store account page. Click “My Account” at the top of store page, then click “Your Orders”. Your 18-digit Pre-order code will be displayed along with a button labeled “Instructions” on how to redeem it.)

If you're receiving an error saying that your code has already been used, then please contact the Square Enix Support site for your region (NA/EU) and let them know of the issue, and the code that you received, so they can investigate it.

[TanisHalfelven]

I'm having the same issue where I cant even validate my activation key code to get to the next step which is obtaining the pre-order bonus code. And no calling doesn't help, they're about as clueless as ever when it comes to support

[Risvertasashi]

Might be a wider issue, Matt. Just unlocked my code, tried on the site literally seconds later, and "Your code has already been used"