"Your Code Has Already Been Used"

[Tyrial]

Do we know the hours of business for the NA store support? I received an email with my receipt of purchase but it didn't include a pre-order code (unless I'm retarded and didn't see it) and I can't reach anyone at the support center, it just keeps ringing and ringing and disconnects me.

[Bayohne]

Do we know the hours of business for the NA store support? I received an email with my receipt of purchase but it didn't include a pre-order code (unless I'm retarded and didn't see it) and I can't reach anyone at the support center, it just keeps ringing and ringing and disconnects me.

Pre-order codes are not sent via the store receipt email. Here is where to find your codes (taken from the instructions on the store pages):

Pre-order codes can be found by visiting your Square Enix Online Store account page. Click “My Account” at the top of this page, then click “Your Orders”. Your 18-digit Pre-order code will be displayed along with a button labeled “Instructions” on how to redeem it.

[darkknigh]

Good to know. I'll call them as soon as I get home.

[Tyrial]

Pre-order codes are not sent via the store receipt email. Here is where to find your codes (taken from the instructions on the store pages):

Thanks for the reply! I looked there on my account page for the Store and it doesn't list anything like that. It just shows me my "Instructions" which give a pop up window with a link to the pre-order activation page and a link to the registration site for the actual SE account. No Pre-Order code anywhere to be found.

[Xaimera]

I preordered the game again since the first time i didnt get any email or anything. Got an email straight away and was able to get my code with no issues.
Now the site lets me load my account finally and i have two preorders. one let me get my code the other just doesnt even have a code or anything ;;
i am trying to reach support but nobody answers. I hope i dont get billed twice...

[NightWing]

Dont know if anyone else having this same issue, but i use a software security token to log in and https://preorder.na.finalfantasyxiv.com log in page has no where to imput it, so i cant even get that far to check my code. anyone with a security token able to log into it?

[Elim]

Pre-order codes are not sent via the store receipt email. Here is where to find your codes (taken from the instructions on the store pages):

Hey, Bayohne. Thank you very much for posting. You helped me lots!

[AmandaPapercut]

same issue here,code all ready been used

[Havenchild]

Dont know if anyone else having this same issue, but i use a software security token to log in and https://preorder.na.finalfantasyxiv.com log in page has no where to imput it, so i cant even get that far to check my code. anyone with a security token able to log into it?

I have a security token setup and I was able to log into the site.

[Xaimera]

Dont know if anyone else having this same issue, but i use a software security token to log in and https://preorder.na.finalfantasyxiv.com log in page has no where to imput it, so i cant even get that far to check my code. anyone with a security token able to log into it?

If you put in ur ID and password then log in the next page that loads is where u put ur one time password .