"Your Code Has Already Been Used"

[Silverbear]

Im getting the code alrdy been used too im using the store support link in my email.The email said if i had any problems to contact store support well this is a problem.But u watch will take forever to get a response then ill have to try the other support /sigh what a nightmare

[SkyeValdis]

Getting hit by the same issue as well

[Elmeron]

Experiencing the same problem. Bleh.

[Kaihri]

If you receive a code from the Pre-order site and then try to register the code on the Mogstation it's not live yet. The code you get will not work until it's closer to release. It's in the email you received. Title of said email i'm referring to is: "FFXIV: Heavensward Pre-Order Code Redeemed"
If you read the email you will see this

[Tannlore]

If you receive a code from the Pre-order site and then try to register the code on the Mogstation it's not live yet. The code you get will not work until it's closer to release. It's in the email you received. Title of said email i'm referring to is: "FFXIV: Heavensward Pre-Order Code Redeemed"
If you read the email you will see this

Nope, doesn't work for me. Code has already been used. This is following the instructions in the email and that Bayone posted (same link btw). Used code is used. In line for support chat now to see what can be done.

[Gunspec]

So I have a CRAZY idea. How about... having a SquareEnix account... that is connected to all of our games... and everything we do and buy with SquareEnix? You could have it so that when we log in and buy a game, the game is added to the account, and we don't have to play with email, store pages, preorder websites, confirmation phone messages, store customer support, game customer support, etc. You could just log in, pay with credit card, and be done. Please, I'm not insane, don't put me in the jacket again, I don't want the padded cell, no, please help me.

But seriously, I have three devices in my lap, 5 web pages open, and zero results. I'm not the insane one here.

[Silverbear]

If you receive a code from the Pre-order site and then try to register the code on the Mogstation it's not live yet. The code you get will not work until it's closer to release. It's in the email you received. Title of said email i'm referring to is: "FFXIV: Heavensward Pre-Order Code Redeemed"
If you read the email you will see this

Well Srry to say ur email is Different then the one i got.Mine has nothing saying that at all mine has a green tab that say click here to gain access to product then instructions has link and it isnt the mogstation

[Zholi]

If you receive a code from the Pre-order site and then try to register the code on the Mogstation it's not live yet. The code you get will not work until it's closer to release. It's in the email you received. Title of said email i'm referring to is: "FFXIV: Heavensward Pre-Order Code Redeemed"
If you read the email you will see this

That's all well and good but that's not the issue anyone in this thread is having. Our first code doesn't work at the preorder site.

[darkknigh]

Same problem.... This sucks. If someone gets a resolution with tech support, please tell us what it is.

[Tannlore]

Same problem.... This sucks. If someone gets a resolution with tech support, please tell us what it is.

26th in queue waiting. I have a feeling it isn't going to be resolved here and we'll have to wait for a big fix on their end.