Just Pre-ordered, but... Where's my e-mail?

[Yrusama]

As the description says, I still don't have my e-mail. Some people are telling me the Online Store is down. I got all the way to the "Thank you" page after placing my order and it told me to look for an e-mail, but it isn't there yet. I need to confirm that I got the information right since I just changed residences.

If I got all the way to the "thank you" page, does that mean my order is complete? Or is it possible that it jammed up and gave me false feedback?

[Yrusama]

Can someone please say something? I'm worried that my order didn't go through at all. I'd rather not risk buying a 2nd copy. I stayed up all night, called in from work, and stayed at my computer since the early hours. WHERE THE HELLS IS MY E-MAIL!?

[Phafi]

Pre-order codes can be found by visiting your Square Enix Online Store account page. Click “My Account” at the top of this page, then click “Your Orders”. Your 18-digit Pre-order code will be displayed along with a button labeled “Instructions” on how to redeem it.

on the page. reading is a valuable life skill

[Nandalowell]

Stupid question but, did you check your spam?

[Yrusama]

I wasn't logged into my SE account. And yeah, I did check my spam.

[Saccharin]

The SE site is down so I doubt SE can tell you at this time. My guess it got hammered and crashed.

[Kicko]

It's only been a few minutes and the store is being overwhelmed by all the requests. Give it some time. Did you get a confirmation number?

[Aistaraina]

Because we, the forum users, know where your email from SE is. Okay.

[Wilhem]

If you're from EU and ordered on the EU SquareEnix store good luck to you... I'm never ordering anything from them again.

[Yrusama]

Because we, the forum users, know where your email from SE is. Okay.

Of course I'm not actually expecting that. I'm just wondering if it's possible that it gave me a false completion message.

I didn't get a confirmation number. That's one of the things I was hoping to find in the e-mail.