Please fix the Store

[KittytheSheGeek]

Oh lord! I'm on the checkout page, the select your country and state box are not working. GRRR!

That's the problem I'm having now too.... waited over an hour just to get to that screen, the dropdown boxes weren't working, so I refreshed and now it says I have nothing in my cart. GET IT TOGETHER, SQUARE ENIX! JEEZ!

[DracotheDragon]

Once again, thank you for your patience. Please accept out sincerest apologies for the inconvenience caused.

see heres one thing, theres no real guesstimate on a ETA of the maintenance fix, and while the WHOLE OF THE EU is unable to pre-order anything
the NA market has been able to, and thats what is bugging me, you have the ability to maintain a large load of shoppers with the NA store but i am finding this very saddening that the EU is losing out on a LIMITED stock, i fear what will happen to the servers during the early access and heavenward when the NA' servers just explode from sheer numbers

[Kazza2003]

Please rest assured that neither the Square Enix Store nor the Square Enix Boutique will go live without prior notice. We will update you ahead of time to let you know when service on the store will resume, so you can pre-order your copy of FINAL FANTSY XIV: Heavensward.

Nice thought IF you think about bringing the site down again. Seriously.

[Avenger]

see heres one thing, theres no real guesstimate on a ETA of the maintenance fix, and while the WHOLE OF THE EU is unable to pre-order anything the NA market has been able to

If it's any consolation, the NA store really isn't working either - I've been trying to check out for over an hour without any success. Page has been hung on "loading" and just keeps spinning....

[BoromirAlard]

Welp i was able to get my ps4 collectors heavensward preorder, all you do is click on pc version, and change platform to ps4 if anyone else was looking for it

[Rishi]

Oh lord! I'm on the checkout page, the select your country and state box are not working. GRRR!

having this problem as well.

[Laraul]

12 hour mark!

Meanwhile in Japan and US, the CE is already sold out... I just want to do my preorder and go on... Most horrible day in 2015 so far!

Where are you getting this information? It's not sold out...

http://store.jp.square-enix.com/cate...JM_61286E.html

https://store.na.square-enix.com/product/282816/

[Ecks007]

It would be really nice if we could get a heads up from some SE rep to let us know when we can expect to be able to pre-order the CE from retailers. Personally, I prefer a place I can place a pre-order without having to pay the full amount right away, specially since $130 is a lot to pay all at once when I've got bills. I need to get some sleep (I work night shifts), and by the time I wake up it's going to be around midnight so I can't exactly do a damn thing until the following morning when stores open. But if they end up taking pre-orders while I'm asleep and I miss out... well I'm going to be super pissed.

Some information would be nice. I had expected everywhere to be available to pre-order the CE today, but it turns out it was just for the SE store, at least so far. I've been staying up and checking on everything. I am about ready to just cancel my non-CE PC retail pre-order (which I wanted to have changed over to the CE today, thinking it would be available to do so), but even the SE store is borked because of server stress so even that isn't worth it right now. I really don't think I can afford to drop the full amount right now (plus shipping) so this has been kind of stressfull, not to mention again that I need sleep. Ugh.

Well here's hoping retailers are updated tomorrow morning. If not, I dunno what I'm going to do.

I'm very unsatisfied with how distribution has been handled so far. They should have had things ready so everywhere was set to sell the game at the same freaking time, but no, SE likes clusterFcks apparently.

[Avenger]

Welp i was able to get my ps4 collectors heavensward preorder, all you do is click on pc version, and change platform to ps4 if anyone else was looking for it

Lucky! Any idea on how to fix the problem where you're stuck in the checkout process for more than an hour?

[KaerisKlyne]

Maybe I'm not looking at the NA store properly or something, but I can't find where to pre-order the PS4 Digital Collector's Edition? I only see the standard one, but I want to just get a digital copy.