Please fix the Store

[EU_Community_Team]

Greetings,

Apologies for the rather hefty post, but please find responses below.

The early access codes will be sent in another email, but they are inactive for now as SE hasn't brought that system online yet. We'll all get emailed when we can use the codes.

Exactly right, Zebyxus!
Just to confirm for everyone, when pre-ordering from the European SQUARE ENIX Store you should receive an Early Access code in a separate email within 30 minutes of placing your order.

Once these are sent, you can retrieve your code by logging in to the SE Store, and going to the SE Web account control panel here: http://eu.square-enix.com/en/account

However, these Early Access codes cannot be registered on the Mog Station until closer to the launch of FINAL FANTASY XIV: Heavensward on June 23, 2015.

You will receive another email at a later date notifying you when your code can be redeemed.
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I'm concerned as I ordered 2 copies because I have 2 FFXIV accounts but only received 1 code in my email. Surely I should have received 2 codes for ordering 2 copies.
Twitter replied and couldn't answer my question so I have sent off an email to support and maybe someone on here can clear this up too.

The process slightly differs depending on region and retailer, but for orders on the European Square Enix Store, you should be sent an email containing an early access code for each copy purchased.

You can also retrieve your codes by logging in to the SE Store, and going to the SE Web account control panel here: http://eu.square-enix.com/en/account
----

Just wondering how much was the shipping on the CE box for EU people?

Full details on delivery rates for the European Square Enix Store can be found here.

As other players have pointed out above, free shipping is available for boxed/physical games from the EU SE Store.
----

So Square Enix, will we be able to upgrade a physical standard edition of Heavensward with a digital collector's? Like it was the case for ARR, for those of us who want both a box and the digital rewards without paying twice (because we shouldn't have to pay twice for it).

This was also mentioned during the special Letter from the Producer LIVE last weekend, but a digital collector's edition upgrade option will be available later:

Will there be a digital collector's edition upgrade option to receive the collector's edition in-game items?

Yes, there will be. We'll announce further details, including pricing, at a later date.

[xenowind]

I keep getting this error when I check out.
We are unable to process your request at this time. The customer support has already been informed about this situation and will get in touch with you if necessary. (Error ID: 5002)

Anyone met the same issue? I need help, it's been like this from yesterday.

[Sentaq]

More then 2 hours passed and nothing on my email
If the situation will be the same after 1euro cleared, then i don't know what to do

[Jow]

Greetings,

Apologies for the rather hefty post, but please find responses below.


Exactly right, Zebyxus!
Just to confirm for everyone, when pre-ordering from the European SQUARE ENIX Store you should receive an Early Access code in a separate email within 30 minutes of placing your order.

Once these are sent, you can retrieve your code by logging in to the SE Store, and going to the SE Web account control panel here: http://eu.square-enix.com/en/account

However, these Early Access codes cannot be registered on the Mog Station until closer to the launch of FINAL FANTASY XIV: Heavensward on June 23, 2015.

Got confirmation email at 09:04, still no EA code, I even checked my spam folder.

[CriticalCrystal]

Greetings,

Apologies for the rather hefty post, but please find responses below.


Exactly right, Zebyxus!
Just to confirm for everyone, when pre-ordering from the European SQUARE ENIX Store you should receive an Early Access code in a separate email within 30 minutes of placing your order.

Once these are sent, you can retrieve your code by logging in to the SE Store, and going to the SE Web account control panel here: http://eu.square-enix.com/en/account

However, these Early Access codes cannot be registered on the Mog Station until closer to the launch of FINAL FANTASY XIV: Heavensward on June 23, 2015.

You will receive another email at a later date notifying you when your code can be redeemed.

---------------

Pre-Order (PC Box CE for reference) verified at 7:58am GMT and still no early access email. Checked spam and inbox multiple times.
EDIT: Was able to view the code by going to the 'My Profile' section of my account. Thank you, Sasunaich.

[Sasunaich]

Hi Chimuchan,

Anyone else is having issues in paying with PayPal?
I'm still trying to get the boxed CE for PS4 with PayPal (since I don't have a credit card that's my only option) and it keeps on telling me that it doesn't work due to some security issues

Thank you for pointing this out. We are aware of an issue a small number of SE Store customers (EU) seem to encounter when choosing PayPal to pay for their pre-order and are already looking into this as a matter of urgency. We will keep you up to date and let you know as soon as we have an update on the situation.

[sayafrost]

strange again a blank page shows when i press http://eu.square-enix.com/en/account

same here u.u/ blank page

[Sasunaich]

Hi Sentaq,

strange again a blank page shows when i press http://eu.square-enix.com/en/account

Alternatively please go to http://eu.square-enix.com, log in with the account you used to purchase your copy of Heavensward and go to "My profile" to retrieve your codes.

[Nuraeil]

Can anyone answer me this:

In the live letter it was said that I only need one CE to get the items and it doesn't matter on which platform. Is that right?

Because I just preordered the physical CE and I own the Steam version ( I don't mind buying the normal version of Heavensward again ). I should get the items also on my Steam account because as far as I know the items are account bound.

Can someone from the Community Team answer this, please?

So that we have a official confirmation.

[sayafrost]

Hi Sentaq,



Alternatively please go to http://eu.square-enix.com, log in with the account you used to purchase your copy of Heavensward and go to "My profile" to retrieve your codes.

It gives me blank page that way too