Please fix the Store

[xenowind]

I keep getting this error when I check out.
We are unable to process your request at this time. The customer support has already been informed about this situation and will get in touch with you if necessary. (Error ID: 5002)

Anyone met the same issue? I need help, it's been like this from yesterday.

[sayafrost]

strange again a blank page shows when i press http://eu.square-enix.com/en/account

same here u.u/ blank page

[Sasunaich]

Hi Sentaq,

strange again a blank page shows when i press http://eu.square-enix.com/en/account

Alternatively please go to http://eu.square-enix.com, log in with the account you used to purchase your copy of Heavensward and go to "My profile" to retrieve your codes.

[sayafrost]

Hi Sentaq,



Alternatively please go to http://eu.square-enix.com, log in with the account you used to purchase your copy of Heavensward and go to "My profile" to retrieve your codes.

It gives me blank page that way too

[TheMunimai]

It gives me blank page that way too

That kept happening with me too. Keep trying you should get through to the page eventually, high traffic on the site may be causing issues

[sayafrost]

That kept happening with me too. Keep trying you should get through to the page eventually, high traffic on the site may be causing issues

thank you I shall obsessively press button (at work hoping my boss doesn't come behind me while I do that)

[EU_Community_Team]

It gives me blank page that way too

Hi Sayafrost,
It seems there were a couple of issues on the account page for the European SE Store, but we're happy to inform you that they have been addressed.
If the account page still loads a blank page, or if you have any other issues, please be sure to let us know!

[DPockets]

Dunno if anyone else has had this problem but i can get to the checkout and tick to accept the terms but then the pay now button does nothing at all. It's like there's no link assigned to it.

[lacrimosaangel]

Dunno if anyone else has had this problem but i can get to the checkout and tick to accept the terms but then the pay now button does nothing at all. It's like there's no link assigned to it.

You need to select your payment method first - that will activate the button and take you through to the billing page