Please fix the Store

[EU_Community_Team]

Greetings,

Apologies for the rather hefty post, but please find responses below.

The early access codes will be sent in another email, but they are inactive for now as SE hasn't brought that system online yet. We'll all get emailed when we can use the codes.

Exactly right, Zebyxus!
Just to confirm for everyone, when pre-ordering from the European SQUARE ENIX Store you should receive an Early Access code in a separate email within 30 minutes of placing your order.

Once these are sent, you can retrieve your code by logging in to the SE Store, and going to the SE Web account control panel here: http://eu.square-enix.com/en/account

However, these Early Access codes cannot be registered on the Mog Station until closer to the launch of FINAL FANTASY XIV: Heavensward on June 23, 2015.

You will receive another email at a later date notifying you when your code can be redeemed.
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I'm concerned as I ordered 2 copies because I have 2 FFXIV accounts but only received 1 code in my email. Surely I should have received 2 codes for ordering 2 copies.
Twitter replied and couldn't answer my question so I have sent off an email to support and maybe someone on here can clear this up too.

The process slightly differs depending on region and retailer, but for orders on the European Square Enix Store, you should be sent an email containing an early access code for each copy purchased.

You can also retrieve your codes by logging in to the SE Store, and going to the SE Web account control panel here: http://eu.square-enix.com/en/account
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Just wondering how much was the shipping on the CE box for EU people?

Full details on delivery rates for the European Square Enix Store can be found here.

As other players have pointed out above, free shipping is available for boxed/physical games from the EU SE Store.
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So Square Enix, will we be able to upgrade a physical standard edition of Heavensward with a digital collector's? Like it was the case for ARR, for those of us who want both a box and the digital rewards without paying twice (because we shouldn't have to pay twice for it).

This was also mentioned during the special Letter from the Producer LIVE last weekend, but a digital collector's edition upgrade option will be available later:

Will there be a digital collector's edition upgrade option to receive the collector's edition in-game items?

Yes, there will be. We'll announce further details, including pricing, at a later date.