Please fix the Store

[EU_Community_Team]

Greetings,

Thank you for patience!
We are pleased to announce that the EU Square Enix Store/Boutique will be live again from 13:00 p.m. (GMT)!

However, please note that although the technical difficulties that occurred yesterday have been addressed, there is a possibility that maintenance will have to be performed on the Square Enix Store/Boutique again to address any other issues that may arise.
If any issues do arise on the Store/Boutique, please rest assured that we will inform you all as soon as we have an update.

In order to monitor the situation and help to ensure a smoother launch, we will be staggering the release of pre-orders for the different versions of FINAL FANTASY XIV: Heavensward on these stores to the following times:

Tuesday 17th March, 2015 13:00 p.m. (GMT)
Launch of the Square Enix Store/Boutique

Tuesday 17th March, 2015 14:00 p.m. (GMT)
Pre-orders commence for the digital versions of the Standard and Collector’s Edition of FINAL FANTASY XIV: Heavensward, and the all-in-one bundle, FINAL FANTASY XIV Online, on the Square Enix Store

Wednesday 18th March, 2015 07:00 a.m. (GMT)
Pre-orders commence for the physical, boxed version of the Collector’s Edition of FINAL FANTASY XIV: Heavensward

We know many of you are very eager to pre-order your copy of our upcoming expansion, and once again, would like to offer our most sincere apologies for all the inconvenience caused.
We will inform you if there are any changes to the above schedule.

[faris]

Greetings,

Thank you for patience!
We are pleased to announce that the EU Square Enix Store/Boutique will be live again from 13:00 p.m. (GMT)!

/Boutique, please rest assured that we will inform you all as soon as we have an update.

In order to monitor the situation and help to ensure a smoother launch, we will be staggering the release of pre-orders for the different versions of FINAL FANTASY XIV: Heavensward on these stores to the following times:
[INDENT]Tuesday 17th March, 2015 13:00 p.m. (GMT)
Launch of the Square Enix Store/Boutique

YEAH!! NOW I CAN ORDER HITMAN ABSOLUTION!! said no-one ever.

gj on maintaining complete ineffectual practice, SE.

[TheMunimai]

YEAH!! NOW I CAN ORDER HITMAN ABSOLUTION!! said no-one ever.

gj on maintaining complete ineffectual practice, SE.

I don't see why people are getting on their case about this.

The fan base effectively caused the issue by flooding the site on Monday morning at 7am.

They sought to fix the issue and realised that 1) it would probably happen again and 2) if they didn't restart the site at an appropriate time, people would complain they missed their window of opportunity.

They've pushed the Physical versions back to tomorrow morning so that more people have a chance at buying it, and have staggered the releases to try and mitigate the damage this time around.

I wouldn't consider this ineffectual at all.

[Yshnal]

I don't see why people are getting on their case about this.

The fan base effectively caused the issue by flooding the site on Monday morning at 7am.

They sought to fix the issue and realised that 1) it would probably happen again and 2) if they didn't restart the site at an appropriate time, people would complain they missed their window of opportunity.

They've pushed the Physical versions back to tomorrow morning so that more people have a chance at buying it, and have staggered the releases to try and mitigate the damage this time around.

I wouldn't consider this ineffectual at all.

Meanwhile the JP and NA sites didn't have these issues, at least not to this level. And the lack of communication has been astounding.

All that while we're paying more, and way more in the case of the UK. I think that it's understandable that some people are tired, disappointed, and even a bit angry. Specially when some people defend SE as if they were paying them.

[TheMunimai]

Meanwhile the JP and NA sites didn't have these issues, at least not at this level. And the lack of communication has been astounding.

All that while we're paying more, and way more in the case of the UK. I think that it's understandable that some people are tired, disappointed, and even a bit angry. Specially when some people defend SE as if they were paying them.

I accept that people will be disgruntled, especially in regards to the pricing.

But complaining about the store being down is silly in my opinion. It was caused by the players and they were clearly trying their best to get it online.

Due to the EU issues, they bought in additional servers for the NA store to prevent it from happening.

[OctaviusEvergreen]

I accept that people will be disgruntled, especially in regards to the pricing.

But complaining about the store being down is silly in my opinion. It was caused by the players and they were clearly trying their best to get it online.

Due to the EU issues, they bought in additional servers for the NA store to prevent it from happening.

I think most of the frustration is not directed at the store being down. It's about the lack of communication regarding the extended maintenance and pricing.

[AlexValmano]

And anyway about shipping costs... Yoshida said in the live letter that boxed version for all the EU will be shipped FROM the UK, there is also no excuse for that price

[Marylain]

I accept that people will be disgruntled, especially in regards to the pricing.

But complaining about the store being down is silly in my opinion. It was caused by the players and they were clearly trying their best to get it online.

Not entirely true, actually.
I was online when they opened the store and, yes... the site was very slow the first few minutes, but after a while I were perfectly able to open all the pages within a reasonable amount of time.
The only real problem the store had yesterday was caused by the "Preorder" button that was unable to put your items in the basket to complete the transaction.
That's all.