Greetings,

As you are all undoubtedly aware, the pre-orders for FINAL FANTASY XIV: Heavensward were scheduled to go live on the EU Square Enix Store and French Square Enix Boutique this morning at 7 am GMT, but due to severe technical issues, Heavensward pre-orders for the PAL region have been unavailable all today.

Unfortunately, these issues continue to persist and the Square Enix Store/Boutique remain under system maintenance. Our team are working to address this issue as soon as possible, and we will be sure to update you the moment we have further information.

Please rest assured that neither the Square Enix Store nor the Square Enix Boutique will go live without prior notice. We will update you ahead of time to let you know when service on the store will resume, so you can pre-order your copy of FINAL FANTASY XIV: Heavensward.

Once again, thank you for your patience. Please accept out sincerest apologies for the inconvenience caused.