Please fix the Store

[Marylain]

store account and game accounts are separate just got to make sure you apply your codes to the right mogstation account.

Thank you so much! <3

[Everdark]

I keep getting "Can not process your request" errors.

Error ID: 5002 if that helps.

[Marylain]

I keep getting "Can not process your request" errors.

Error ID: 5002 if that helps.

Well, that's exactly the reason why I have two different accounts on the first place (as I said in my previous posts).
Basically, when I try to buy something with my game account (that is the account associated with FF14) I ALWAYS end up getting that error.
Obviously I contacted SE Store and they told me that error comes up when you try to buy something from a non-european country.
They asked me to check my IP and address.
Since they are both italians (I don't use any proxies and/or VPNs) I just tried to order from another PC, with a different IP and a different browser.
Same problem.
I contacted customer care once again and they ultimately suggested me to create a new account from scratch.
I did what they said: different ID, different email, but SAME IP, browser, PC and address.
... and that worked!

So, basically, try to do the same too. ^^

[GeddoeUK]

Hi. I understand that Heavensward comes with 1 month free subscription. Does this apply to existing customers or just new customers only?

[worldofneil]

Hi. I understand that Heavensward comes with 1 month free subscription. Does this apply to existing customers or just new customers only?

Only the bundle version comes with 30 days free (buying the main game AND Heavensward in the same pack) and that'll only be for new service accounts too as the 30 days is always a free trial for new accounts. The expansion itself doesn't add any free game time:

Source: http://eu.finalfantasyxiv.com/heavensward/ and http://na.finalfantasyxiv.com/heavensward/

Customers who have purchased the FINAL FANTASY XIV Online bundle will be granted 30 days of play time. If you wish to continue playing after this period, you must subscribe to the game.

* FINAL FANTASY XIV: Heavensward does not come with a free trial period.

[GeddoeUK]

well damn that sucks. Considering its the price of full new game lol

[Stigmar]

Well its not really a trial if your already playing the game and it is labeled as a expansion not a stand alone game but for anyone interested the combo pack with ffxiv and heavensward isn't really worth it as you don't get early access code better to just buy them separately to get all the bonuses.

[Seif]

is there a date on when we should log into the website to input the keys?

[Naliee]

is there a date on when we should log into the website to input the keys?

No.

"This code will not be active until closer to the launch of the Early Access period, starting 19th June 2015. We will email you again soon when your code can be redeemed."