Please fix the Store

[CriticalCrystal]

Greetings,

Apologies for the rather hefty post, but please find responses below.


Exactly right, Zebyxus!
Just to confirm for everyone, when pre-ordering from the European SQUARE ENIX Store you should receive an Early Access code in a separate email within 30 minutes of placing your order.

Once these are sent, you can retrieve your code by logging in to the SE Store, and going to the SE Web account control panel here: http://eu.square-enix.com/en/account

However, these Early Access codes cannot be registered on the Mog Station until closer to the launch of FINAL FANTASY XIV: Heavensward on June 23, 2015.

You will receive another email at a later date notifying you when your code can be redeemed.

---------------

Pre-Order (PC Box CE for reference) verified at 7:58am GMT and still no early access email. Checked spam and inbox multiple times.
EDIT: Was able to view the code by going to the 'My Profile' section of my account. Thank you, Sasunaich.

[Viridiana]

Greetings,

Apologies for the rather hefty post, but please find responses below.

Random question, but I'm curious. Do the Community Teams also have to edit their posts to bypass the silly 1k character limit? >_>

[neko_miyuu]

This was also mentioned during the special Letter from the Producer LIVE last weekend, but a digital collector's edition upgrade option will be available later:

Thank you! I missed that live letter

[xenowind]

I keep getting this error when I check out.
We are unable to process your request at this time. The customer support has already been informed about this situation and will get in touch with you if necessary. (Error ID: 5002)

Anyone met the same issue? I need help, it's been like this from yesterday.

[sayafrost]

strange again a blank page shows when i press http://eu.square-enix.com/en/account

same here u.u/ blank page

[Sasunaich]

Hi Sentaq,

strange again a blank page shows when i press http://eu.square-enix.com/en/account

Alternatively please go to http://eu.square-enix.com, log in with the account you used to purchase your copy of Heavensward and go to "My profile" to retrieve your codes.

[sayafrost]

Hi Sentaq,



Alternatively please go to http://eu.square-enix.com, log in with the account you used to purchase your copy of Heavensward and go to "My profile" to retrieve your codes.

It gives me blank page that way too

[TheMunimai]

It gives me blank page that way too

That kept happening with me too. Keep trying you should get through to the page eventually, high traffic on the site may be causing issues

[EU_Community_Team]

It gives me blank page that way too

Hi Sayafrost,
It seems there were a couple of issues on the account page for the European SE Store, but we're happy to inform you that they have been addressed.
If the account page still loads a blank page, or if you have any other issues, please be sure to let us know!