Please fix the Store

[Crosly]

the store is up as they said and no heavenward as they said :\

2pm for Digital

[Mature]

Friend sent me this, not sure if the maths is correct but made me smirk

Bumping this new page.SORT it SE

[OctaviusEvergreen]

If Square Enix were to charge every region the equivalent of £129 I would be unhappy but at least somewhat appeased that all customers were treated equally. No explanation would be necessary.

However, this is not the case. Customers in the UK are being charged a significant amount more than every other region for no apparent reason. This is completely bizarre. And to offer no explanation or apology? Unacceptable. This has put a really bad taste in my mouth.

[Themis]

However, this is not the case. Customers in the UK are being charged a significant amount more than every other region for no apparent reason. This is completely bizarre. And to offer no explanation or apology? Unacceptable. This has put a really bad taste in my mouth.

This is why I will not be purchasing the boxed collectors edition. £100 and I would have been fine with it, but an extra £30 I don't think so.

It's a failure on SE's part to their UK customers. All this work to fix when they failed us with the 1.0 version and to then fail us now with this, without any kind of reason or justification, is saddening. But as a responsible consumer I'll simply be passing on it and leaving a complaint or two. I was definitely looking forward to it since it was announced like I'm sure many were.

[BreathlessTao]

The fan base effectively caused the issue by flooding the site on Monday morning at 7am.

That was part of the problem - servers not being able to handle loads and becoming unresponsive/unavailable is quite predictable when it comes to preorders starting. But there was another issue with the store as well, which only surfaced when people actually could get in an preorder, the action itself not being processed by the server, ending up with the basket being empty after clicking on the button.

And the lack of communication has been astounding.

The lack of communication was indeed bad, I understand the situation itself being chaotic, but ~9-10 hours until they started tweeting about it (at least, nobody seemed to be able to pull in anything new from Twitter either until that time), with only two stray dev posts here until then? Come on... yeah, that really was sad.

[Mature]

These comments make me laugh. Do you know how much tax they pay? The shipping costs they incur? Your answer is most definitely no, because you dont. I would imagine the higher cost is due to the shipping and tax they pay.

Beaten. Please educate yourself and do an actual research.

[Gilthas]

Kind of annoying that we need to wait yet another day to pre-order the boxed versions of the CE, when those are the ones that people really want to pre-order.

[Kuutamo]

But as someone mentioned few pages back, some EU countries are higher tax than UK
. I'll be honest tax etc goes over my head but all countries have tax an import fees right? Surely they can't be *that* much more in the UK to add the extra £40 (pretty much a price of a normal game). Also when other things in the store are correctly altered for currency, even big things.

[Mature]

And anyway about shipping costs... Yoshida said in the live letter that boxed version for all the EU will be shipped FROM the UK, there is also no excuse for that price

This makes things even worst if the price is still £129 Being shipped from LONDON.... oh dear

[bL4Ck]

If you're angry at SE for the UK pricing then don't buy the physical CE, when none will sell they'll start asking why and maybe change their pricing policy. Costumers have the biggest weapon against them, but if you fall for it and buy it anyway then they won.