Please fix the Store

[Zohnax]

The site said my order was completed but I have not received a confirmation.. and I have no charges of any kind on any of my cards or accounts and nothing shows on PayPal anywhere like I was believe it should..

But I do have a order # with the codes in my Order History. I'm hoping that means my order really did go through... or I think I might just go cry in a corner. Does everyone think I should be okay?

I think so. I just got off the phone with Customer Support and got my Order Number from them and they said that I should be all set with the Order Number.

[Ecks007]

Okay, serious question. Say I've placed and order and am on that little screen that says "Please wait while your payment information is verified by our banking services. This may take up to 1 minute." and let's say it's been 30+ minutes since you got there. Should I try to refresh it? I'd hate to ruin the order, but I don't think it's suppose to take this long.

[faris]

Okay, serious question. Say I've placed and order and am on that little screen that says "Please wait while your payment information is verified by our banking services. This may take up to 1 minute." and let's say it's been 30+ minutes since you got there. Should I try to refresh it? I'd hate to ruin the order, but I don't think it's suppose to take this long.

Don't refresh. Definitely don't.

[Kaihri]

Okay, serious question. Say I've placed and order and am on that little screen that says "Please wait while your payment information is verified by our banking services. This may take up to 1 minute." and let's say it's been 30+ minutes since you got there. Should I try to refresh it? I'd hate to ruin the order, but I don't think it's suppose to take this long.

It will probably charge you twice if you refresh

[Ecks007]

Meh, as an update, when I woke up there was no change. I still had the same screen going as before.

Okay, serious question. Say I've placed and order and am on that little screen that says "Please wait while your payment information is verified by our banking services. This may take up to 1 minute." and let's say it's been 30+ minutes since you got there. Should I try to refresh it? I'd hate to ruin the order, but I don't think it's suppose to take this long.

So I decided, eff it, and refreshed the page which brought me back to the very beginning or the order screen step 1 filling out billing addresses and what not. So I finished it again and went through the whole process except this time everything went through perfectly with no delays. Then I check my Purchases page in my account, and oh look, 2 purchases of the CE. Yikes... Well, I sent the store support an email asking how I could go about cancelling one of the orders. Hopefully they get back to me tomorrow/later today.

Added: Though I did check my email and I have not received any email with a confirmation or bonus code, then again you are suppose to check your purchase first and since if I use a bonus code it invalidates any chance of a refund I'll wait until I've talked with someone from store before I unlock one of the activation keys.

Edit: Okay.. well now I've gone and rechecked my account page and it's not showing anything in my "Your Orders" tab anymore. U_U; wth? There were 2 CEs there before.

Edit2: Logged out and back in and they were back in the "Your Orders" tab. Still no email though.

[Ecks007]

Ugh, yeah that's what I'm worried about. But damn, it's been on that screen for almost an hour with no sign of change. I could go to sleep and I bet when I wake up it'd still be the same.. and I kinda need to do that (sleep).

[faris]

Ugh, yeah that's what I'm worried about. But damn, it's been on that screen for almost an hour with no sign of change. I could go to sleep and I bet when I wake up it'd still be the same.. and I kinda need to do that (sleep).

Leave it on, then. idk what's up with your bank (or if the server congestion is somehow responsible) but it's better than ordering twice. I've no idea if preorders can even be returned if you do refresh :/

[Erudain]

Ugh, yeah that's what I'm worried about. But damn, it's been on that screen for almost an hour with no sign of change. I could go to sleep and I bet when I wake up it'd still be the same.. and I kinda need to do that (sleep).

Check if you got your confirmation email.
If you did, it already went through

[DracotheDragon]

This just in (haven't seen it posted yet so)

The EU store is closed until tomorrow (undisclosed time)

[Raiya]

This just in (haven't seen it posted yet so)

The EU store is closed until tomorrow (undisclosed time)